Andrei Popa Email & Phone Number

Bucharest, Romania

Bucharest, Romania

- Providing IT Infrastructure on-site and remote support which includes troubleshooting hardware, software, operating system issues, and problems and fixing without impacting/violating the hardware warranty or customer security compliance requirements for the entire AVON Cosmetics Romania company, dedicated FSO for 2 sites (Chiajna & Bucharest) one of them major critical site, the distribution line branch with more than 200 users and 5 other SEE countries remotely support.- preparing new hire equipment (laptop, mobile phone, projectors, other), handover procedures & asset management- business equipment prep DELL\Lenovo Desktops, Apple MAC & Linux devices, conference rooms, Avaya media gates, Polycom, Logitech. etc- knowledge of enterprise LAN and WAN setups and concepts, TCP/IP networking, DNS, DHCP, VPN, and ability to perform smart hand activity under instruction-based activities 'hands-on-deck', migrating, replacing, upgrading eq: switches, routers, server rooms, media gateways, cable management, EMUX, CISCO, relocating/moving computer equipment weighing up to 50Lbs/22Kg m/s.- Skilled in providing in desk side support and PC break/fix including administration of Windows OS, Active Directory users. SQL.- Advanced troubleshooting for Microsoft Windows OS and Office(M365)- Smart hand support for peripheral and networking hardware, including, but not limited tomonitors, keyboards, mice, printers, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all.- Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to end user network cabling, remotely assist with power user video call support.- Good written and oral communications skills with clients and management as well as people skills.(Romanian native, English advanced and Italian intermediate)- Ticketing system with SLA (ServiceNow, Jira, KB).www.excis.com

Bucharest, Romania

Providing technical support through outbound calls and emails. Rave Ticketing software, remote viewing tools, Microsoft products mostly Office 365. ADFS, Hybrid environments, Cloud users O365 support, Skype for Business 1st & 2nd Level of Support with Escalation Engineers communication.Both Cloud and On-Premise Environments.-Ticketing software, remote viewing tools, Microsoft products mostly Office 365. ADFS, Hybrid environments, Cloud users O365 support, Skype for Business 1st & 2nd Level of Support with Escalation Engineers communication.Both Cloud and On-Premise Environments.-Basic knowledge on: SCCM, Azure, Dynamics CRM 9365), PowerShell, SharePoint, Exchange Mailflow- Advanced troubleshooting in PowerShell, through EOP or Exchange Online services, Skype For Business,- Synchronizing the local AD with Office 365 (using DirSync or AADSync), advanced troubleshooting, filtering objects to cloud;- Single Sign-on experience (SSO) - troubleshooting and how-to scenarios;- Installation/activation of the Office 365 ProPlus suite on standalone workstations (Windows 7/8/8.1/Mac OS X) and terminal servers, using both Click-2-Run and the Office Deployment tool;- Advanced troubleshooting for Office suite, including graphical issues, printing, slow performance in the local AD, etc.;- Usage and modifications of the Exchange Online: Spam/anti-malware/quarantine/ connection filtering;- Mail encryption in Office 365 and multi-factor authentication;- Keeping the customer updated on the status of issue, as well as keeping the CRM system updated with current information on the case, recommendations and resolution. - Contributing articles to the technical support knowledgebase. Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Collaborate with Tech Leads and Escalation Resources when appropriate.

Bucharest, Romania

Tech Support specialist for a very important Nintendo - mobile games, SuperMario Run and Fire Emblem Heroes, offering online support through the special tools, mobile app players worldwide. (Zendesk, Office 365, Payment verification, CRM tools)- OneDrive (Personal & Busisness) sync and sharing files issues.- Skype for Business (cloud & on premise) advanced troubleshooting.- SharePoint advanced troubleshooting.-Windows OS/Server deployment and general troubleshooting.- iOS/Android/Amazon Mobile devices, tablets, general troubleshooting for the Nintendo apps to advanced escalations and in depth analysis.

Bucharest, Romania

- player & customer support online for the League of Legends MMORPG (Riot Games)- advanced ticketing system with CRM tools and Zendesk.- advanced technical support for the LOL game launcher. (video card driver installations/issues, checking errors, crashes, reporting glitches, escalating 2nd Level Support, checking. (Windows/Mac OS basic troubleshooting.)- billing checks CRM- player checks on behavior and account changes CRM- game testing

Bucharest, Romania

Offering Customer Support for Online Social Casino games Players - - customer support services- used tools: ServiceNow, Confluence, Jira, Office suite,...- mobile app testing, crash reports.- English, ticketing system and live chat.- social media promotions

Bacau County, Romania

Stage , Sound and Lights control , Event organizing and coordination for the local Hall and artistic, cultural organizations.

Bacau County, Romania

Online customer & tech support / help service - call center-remote job-Live chat

Movie And Television Directing, Cinematography And Film/Video Production

Activities and Societies: movie editing and directing, script writing, acting classes etcCinematography

Bachelor Of Fine Arts (B.F.A.), Graphics And Sculpture

Activities and Societies: plastic fine visual artsgraphic, sculpture, painting, drawing