Currently, I work as a freight forwarder in the maritime transport department. I am responsible for establishing contacts with new clients and organizing and supervising container transport.Previously, I worked as an SME and Process Lead in the business data analysis department. From the very beginning, I have been involved in the transition process of new clients and adapting their procedures to my employer's work system. My work relied heavily on the active use of Salesforce, SAP, and the client's internal IT systems. Through continuous improvement efforts, I successfully completed a Six Sigma project that resulted in a 25% improvement in work time efficiency.Earlier, for five years, I worked as a road freight forwarder and dealt with numerous situations that allowed me to develop my skills. Working under time pressure and communicating with clients in the middle of the night became second nature to me.From 2020 to 2022, I organized furniture transport from Poland and Belarus to countries such as Germany, Austria, Switzerland, Hungary, Serbia, Romania, and many others. In this role, I actively collaborated with customs agencies and oversaw the preparation of customs documents.In 2011, I spent six months in England working in the distribution center of Aldi stores and the warehouse of Kitbag, gaining insights into logistics from the warehouse perspective.At the beginning of my professional career, I spent several years working as a tour guide at the Center for Education and Regional Promotion in Szymbark. I was responsible for direct contact with both organized groups and individual clients. I occasionally served special clients, including ambassadors, representatives of the Main Police Headquarters, and even members of the Swiss Guard visiting our country. My job often involved media interactions, including appearances on radio broadcasts and television programs.I am fluent in English, have a B2 level in French, and A2/B1 level in German. I regularly use all these languages in my interactions with clients.In summary, I would describe myself as a person specializing in comprehensive customer service, quickly adapting to conditions, and entirely focused on ensuring a positive service process.