Andrzej Michalczyk Email & Phone Number

Swords, County Dublin, Ireland

Team Leadership and Performance Culture:• Steered the direction of our team, fostering a culture of collaboration and high performance.• Led, coached, and mentored the team, focusing on delivering exceptional customer experiences.• Managed task delegation, stock control, and overall team operations, showcasing versatility by leading various departments.Strategic Customer Acquisition and Retention:• Spearheaded customer acquisition and retention strategies, showcasing exceptional leadership in managing teams.Proactive Strategy Sessions:• Attended weekly strategy sessions to discuss promotions, new pricing, and sales tactics, demonstrating a proactive approach to problem-solving.Data Protection (GDPR) Compliance:• Supervised and ensured the entire team adhered to and followed GDPR when handling contracts and personal customer information.• Ensured the security and integrity of customer data, prioritising protecting sensitive information.• Resolved and escalated any issues identified as GDPR breaches as quickly as possible, demonstrating a commitment to promptly addressing and rectifying data protection concerns.

Swords, County Dublin, Ireland

Expert Guidance and Collaborative Sales Drive:• Trained to attract and retain customers for Tesco Mobile services, focusing on selling specific products and services outlined by the sales and services department, with individual and team targets.• Provided expert guidance and support on mobile technology, offering customer-centric solutions.• Collaborated with a broader team to drive sales and enhance customer satisfaction.Customer-centric focus and Continuous Learning:• Centred efforts on meeting customer needs and ensuring satisfaction, aligning with Tesco Mobile's commitment to exceptional service.• Proactively stayed updated on the latest market technologies to understand customer needs better and deliver personalised service.• Assisted customers with troubleshooting, configurations, and basic technical support before directing them to Tesco Mobile's Specialised Technical Support.Achievement: Promoted to Team Leader at Tesco Mobile, demonstrating leadership skills and commitment to excellence.

County Dublin, Ireland

I Embraced a challenging opportunity as Team Leader for the frontend and petrol station, overseeing over 40 associates focused on coaching and mentorship to optimise team performance.Team Management and Skill Utilisation:• Assigned associates to duties aligning with their skills, optimising shop functionality.• Demonstrated leadership by guiding staff through complex tasks, building a supportive and knowledgeable team.Customer Service Excellence:• Established positive customer relationships by warmly greeting and attentively assessing customer needs.• Enhanced customer satisfaction, contributing to the development of a loyal customer base.Effective Communication and Issue Resolution:• Reported shop and staff issues to the line manager, showcasing clear and concise communication skills.• Swiftly identified and addressed issues to ensure a smooth operation.Quality Control and Display Management:• Supervised the removal of damaged, out-of-code, not-in-set, and discontinued items from displays.• Maintained Tesco's high standards through vigilance, attention to detail, and dedication to quality control.Achievements:• Promoted to Specialist at Tesco Mobile in February 2021.• Acknowledged for work ethic, leadership skills, and dedication to the Tesco brand.

County Dublin, Ireland

Transaction Management and Technical Competence:• Managed eight self-service checkouts, processing over two thousand transactions and customer interactions per shift.• Demonstrated technical competence, problem-solving skills, and efficiency under pressure.Stocking and Organisational Skills:• Took charge of stocking shelves supplies, and organising displays.• Utilised organisational skills and understanding of product placement to impact customer purchase behaviour positively.Visual Standards Maintenance:• Ensured consistent high visual standards for racks and shelves, contributing to an inviting shopping environment.• Applied a keen eye for detail and an appreciation for aesthetics to uphold store presentation.Customer Interaction and Service Excellence:• Responded promptly and efficiently to customer queries and requests.• Dedicated to providing excellent service and fostering solid and positive customer relationships.Achievements: Promoted to the position of Team Leader at Tesco Clarehall.

County Dublin, Ireland

I served as a Shop Assistant at McDonald's in Ireland. My role encompassed a broad spectrum of responsibilities, aimed at providing excellent customer service and maintaining the highest standards of the food service industry. I took pride in contributing to the overall operational success of the store, ensuring the smooth running of day-to-day tasks.I was involved in handling customer orders with accuracy and efficiency, showcasing my exceptional attention to detail and dedication to customer satisfaction. As part of my duties, I was also responsible for maintaining cleanliness and hygiene within the store, which strengthened my skills in health and safety compliance. My ability to work well under pressure was consistently demonstrated during peak hours when quick thinking and effective communication were paramount.Throughout my tenure, I gained valuable experience in teamwork and collaboration, frequently working alongside diverse teams to achieve common goals. I was trusted with money handling duties and operating cash registers, which solidified my skills in cash management and trustworthiness. My experience at McDonald's provided me with a solid foundation in customer service, time management, and operational efficiency, which I look forward to applying in future roles.