Chief Operating Officer
CurrentLead and oversee our business support functions on a day to day basis to deliver high quality services to our Clients.Work with my team to ensure delivery against the strategic direction set by the CEO and Board. This includes setting clear targets, financial planning, and risk management.Proactively seek opportunities to improve, develop and enhance our products and services to members. Work with operational areas to ensure that effective processes exist and are maintained for all business support activitiesProvide regular clear reporting to the CEO and other relevant team members on business and team performance in line with business objectives.Provide training, coaching and mentoring to team members on an ongoing basis and ensure teams maintain their competence in relation to the legal and regulatory issues of which they should be aware.To monitor and provide guidance on adequate staffing levels for the business to ensure that we are meeting member demands, service levels and can deliver our duties diligently.