Lead and oversee our business support functions on a day to day basis to deliver high quality services to our Clients.Work with my team to ensure delivery against the strategic direction set by the CEO and Board. This includes setting clear targets, financial planning, and risk management.Proactively seek opportunities to improve, develop and enhance our products and services to members. Work with operational areas to ensure that effective processes exist and are maintained for all business support activitiesProvide regular clear reporting to the CEO and other relevant team members on business and team performance in line with business objectives.Provide training, coaching and mentoring to team members on an ongoing basis and ensure teams maintain their competence in relation to the legal and regulatory issues of which they should be aware.To monitor and provide guidance on adequate staffing levels for the business to ensure that we are meeting member demands, service levels and can deliver our duties diligently.

Monitoring and driving KPIs and taking action to ensure they are all met on a daily and weekly basisSetting performance targets and reviewing progress and creating action plans to improve performanceLooking for solutions to operational problemsSpotting and developing talent in your team through coaching and guidanceLooking after colleague welfare and improving attendance standardsAllocating task and holding daily shift briefs

To oversea all physical aspects of the picking operation in conjunction with the warehouse management team.To ensure operatives load/ unload product strictly in line with Company's Procedures and instructions.To ensure operatives load and dispatch products with the correct documentation Reporting any trailer or MHE faults in line with company documentation and ensuring VOR vehicles are placed in the designated areas.To remain vigilant in ensuring goods are picked correctly and assembled accurately as per instructions.To ensure dispatched loads are in a secure state before leaving the loading docksTo work to the standard required to meet the Company's productivity target and to recommend , support and training for individuals in conjunction with Supervisor to enable them to meet that standard.Ensure all practices and procedures are carried out in line with Fowler Welch’s Health & Safety policy and HACCP and where appropriate challenge operative who are failing to adhere to any such rule or regulation.To collate any KPI reports as applicable for the measuring and monitoring of the shifts.In conjunction with supervision ensure the warehouse staff maintain operational disciplines.Ensure that company standards of hygiene and housekeeping are achieved. Which entails a clean & tidy areas every day, all empty pallets are removed to designated area, all loose wrapping taking off pallets, all pallets level and square, pick face swept and all rubbish removed.Hold staff briefings as required .Ensure Returns are received and recorded & monitored daily.In conjunction with supervision minimise warehouse errors.In conjunction with supervision maximise staff productivity.To assist stock control if and when requiredTo ensure MHE control & Fire register is filled in correctly each day.To ensure all breaks are monitored and that staff work till there finish times.