My skills include: Solving and troubleshooting hardware and software problems at an enterprise level Identifying, documenting and delivering solutions for production/development requirements. Working with other teams to ensure that all requirements are met (e. quality control/quality assurance) and that SLA expectations are met (incident management and resolution/service levels) or exceeded (ie. ) using project management tools such as Service Now. As a PL I also have strong experience in managing team members.