André Bittar Email and Phone Number
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• Mechanical Eng. by UFSC with post graduation in Business Administration and Retail MKT by FGV/EAESP• 27 years of experience in the automotive industry, holding management positions in sales, services, and network development for both automakers and dealerships. • Sales and management of new, used, and factory-certified cars. • Technical and commercial evaluation of used cars using accurate technical expertise. • Proficiency in Toyota's specific network processes and performance indicators. • Driven to maximize profitability, volume, CSI (Customer Satisfaction Index), and Dealer A evaluation. • Dealer Evaluation expertise (main operational performance indicators). • App-based car rental and long-term vehicle and fleet subscription. • Incentive programs and sales events for Consortium sales. • CRM operations for retail and direct sales at dealerships. • Specialization in technical capabilities of electric cars, battery and AC/DC chargers, plugs and adapters. • Commercial and technical experience with Tesla cars and armor (over 20 sold in Brazil!). • Convenience planning for public and home charging solutions for customers. • Market research for new vehicles (market share, specs, incentives, and transaction prices). • Certified Pre-Owned Vehicle Program. • Network development, candidate selection for dealerships, contracts, and warranties. • Geomarketing, professional and financial evaluation of dealership candidates and facilities. • Online advertising, commercial promotions, and legal campaign texts. • Financial management of the network through API-acquired accounting data. • Financial planning (Business Plan) and Profit and Loss statement for dealerships. • Post-sales management (parts, services, and warranty) in automakers and dealerships. • Personnel training management in sales and after-sales at dealerships. • Advanced automotive technology, product specifications, and segmentation.
Neta Auto Do Brasil
View- Website:
- viamar.com.br
- Employees:
- 384
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Sales And Dealer Development ManagerNeta Auto Do BrasilSão Paulo, Sp, Br
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Operations Performance ManagerViamar Grupo Aug 2024 - PresentSão Paulo, BrasilImprovement of lead's processes and systems operations; best practices and business opportunities sharing; operating and finance KPIs’ control, acting over 22 dealerships with their sales and services departments of brands as GM, BYD, Hyundai and Nissan. Reporting straight to the owners.
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Consultor/AuditorStellantis Sep 2023 - Aug 2024São Paulo, Brasil• Execution of Dealer Network Standards audits in Sales and PV in the Stellantis network.• Preparation of dealership jobs descriptions to meet the brand's standard processes in Sales and PV.• Consulting in the application of DMS management systems, CRM with integrated WhatsApp, applications for executing operational checklists in Sales and Service and cloud-based dossier management for billing and archiving (via the Cloud). -
Gerente De VendasGrand Brasil Concessionárias Jan 2022 - Jul 2023São Paulo, BrasilSales Manager of a Toyota Dealership.New and Used Car SalesDealer Evaluation StandardsFocused in - Sales target, - Customer satisfaction- Leads management from several sources- F&I- O&M and after market accessories- Armored cars- Cars rental and subscription- "Consorcio" -
Sales And Customer Service ManagerOsten Group Nov 2021 - Jan 2022São Paulo, BrasilElectric cars importation: Tesla cars, 20 units sold between Model 3, Y and S.Technical support for Tesla´s customer and other owners (group of 300 recently in Brazil).Pop-up stores and exhibitions for Tesla sales, in the most luxuries malls.Start-up dealer BYD São Paulo, Santos and SJC.Design and operation of "touch‐points" eventsOnline marketing and lead management.Commercial procedures implementation as total communication control of the business with AI. -
New Business ManagerOsten Group Dec 2020 - Nov 2021BrasilBMW (cars/Motorrad), JLR, Jeep/RAM, Triumph and now Tesla Importer.São Paulo Metropolitan area and countryside.Dealer DevelopmentNew operating projectsNew brands outlets
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Owner OfDealer On-Line Apr 2020 - Dec 2020São Paulo, Brasil• Implementation of On-line Customer Service team and processes for Sales and Aftersales.• Implementation of systems for leads acquisition, distribution and KPI control.• Efficiency of online media (conversion into sales and cost per sale)• CRM via online channels and periodic phone calls• Online sales actions, involving all customer records and their social networks.• Main customer: GRUPO GRAND BRASIL, holding brands as Jaguar-Land Rover, BMW, BMW Motorrad, Toyota and… Show more • Implementation of On-line Customer Service team and processes for Sales and Aftersales.• Implementation of systems for leads acquisition, distribution and KPI control.• Efficiency of online media (conversion into sales and cost per sale)• CRM via online channels and periodic phone calls• Online sales actions, involving all customer records and their social networks.• Main customer: GRUPO GRAND BRASIL, holding brands as Jaguar-Land Rover, BMW, BMW Motorrad, Toyota and Hyundai Show less -
Dealer Development Manager LatamVolvo Cars Sep 2018 - Apr 2020São Paulo E Região• Dealer Standards implementation over Latam Importers.• Incentive Program by standards and process.• Due Diligence for new importers/dealers candidates approval.• Dealer nerwork restructuring, aiming better candidates with professional and financial capacity.• Dealer network financial control. -
Planning, Product And Logística Manager LatamVolvo Cars Sep 2017 - Sep 2018São Paulo E Região, Brasil• Production planning and distribution for 16 Latam's countries.• Product configuration and authorization for each market.• Competitors prices research for price positioning.• Market earnings control up to the product mix and its options packages.• International logistics for Latam imports from Europe, US and China.
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Product ManagerJato Dynamics Do Brasil Ltda Apr 2016 - Jul 2017São Paulo• Incentives campaigns: reports and analysis from automakers issues. • Survey of Transaction Prices of all models and versions of new and used cars (retail).• Total Cost of operation and Ownership (TCO) of vehicles – research and online queries about parts, hand labor, insurance, taxes, and documentation – fleet sales application mainly. • Future Residual Value of vehicles: product cycle and depreciation by average annual mileage basis. • Relationship with managers of… Show more • Incentives campaigns: reports and analysis from automakers issues. • Survey of Transaction Prices of all models and versions of new and used cars (retail).• Total Cost of operation and Ownership (TCO) of vehicles – research and online queries about parts, hand labor, insurance, taxes, and documentation – fleet sales application mainly. • Future Residual Value of vehicles: product cycle and depreciation by average annual mileage basis. • Relationship with managers of distributors for detailed tracking each brand. • Relationship with automakers for presentation of products and decision making. Show less -
Direct Sales ManagerToyota Do Brasil Jan 2016 - Feb 2016São Paulo E Região, BrasilDirect Sales planing.CRM implementation for customers as Handicaped, Taxi, Fleet owners & renters, Rental companies, Rural Producers and Drive schools.New activities for Direct Sales Prospection of Handicaped and Taxi segments.Website enhancement as a information reference for Direct Sales. -
Dealer Development Chief DepartmentToyota Do Brasil Dec 2012 - Dec 2015São Paulo• Implementation of an on-line system for dealership financial control (DEF).• DEF’s Training management for sales, after-sales and account managers.• Feasibility study of dealership retail area – alternatives facility models.• Development of small outlets as show-room and/or services, to provide capillarity for dealers in farther areas (geo-marketing).• Implementation of an on-line system for the Dealer Evaluation Standards .• Coordinator of other activities for dealers to… Show more • Implementation of an on-line system for dealership financial control (DEF).• DEF’s Training management for sales, after-sales and account managers.• Feasibility study of dealership retail area – alternatives facility models.• Development of small outlets as show-room and/or services, to provide capillarity for dealers in farther areas (geo-marketing).• Implementation of an on-line system for the Dealer Evaluation Standards .• Coordinator of other activities for dealers to increase profitability (Value Chain): F&I, Used Cars process, accessories, boutique products and services.• Used car business development as operation and facilities standards.• Used car CRM (brand and non-brand customers), for new-car trade-in.• Lexus (luxury brand) business development in financial planning, sales and CRM. Show less
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Sales RepresentativeToyota Do Brasil Sep 2011 - Nov 2012São Paulo Area, Brazil• Regional sales policies in a multi dealers area.• Leadership in meetings with dealers to align sales policies and process.• Product distribution by sales targets, sales history and credit limit.• Development of regional media, promotion and production.• Coordination of sales and product trainings.• Monitoring of customer satisfaction and countermeasures for improving CSI.• Implementation of CRM “Search and Rescue” on-line system.• Financial analysis of dealership… Show more • Regional sales policies in a multi dealers area.• Leadership in meetings with dealers to align sales policies and process.• Product distribution by sales targets, sales history and credit limit.• Development of regional media, promotion and production.• Coordination of sales and product trainings.• Monitoring of customer satisfaction and countermeasures for improving CSI.• Implementation of CRM “Search and Rescue” on-line system.• Financial analysis of dealership network and weekly profit control. Show less
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General ManagerFlorence Veiculos Ltda. Feb 2009 - Sep 2011Florianópolis Area, Brazil• Sales, After-sales and financial control of two Peugeot outlets, with a sales volume of 150/60 new/used cars per month.• Quality, customer satisfaction and process control for sales and after-sales teams.• CRM implementation for after-sales and new car trade-in.• Advertising and promotion strategies.• F&I, acessories and papers agent (trafic registration docs) profit control.• Promotion of special events, as fairs, shopping stands and clubs sponsorship.• 50% of CSI… Show more • Sales, After-sales and financial control of two Peugeot outlets, with a sales volume of 150/60 new/used cars per month.• Quality, customer satisfaction and process control for sales and after-sales teams.• CRM implementation for after-sales and new car trade-in.• Advertising and promotion strategies.• F&I, acessories and papers agent (trafic registration docs) profit control.• Promotion of special events, as fairs, shopping stands and clubs sponsorship.• 50% of CSI improvement after 3 months.• 30% increasing in after-sales flow, provided by CRM call-center.• 15% gross margins increased in new cars sales, by changing sales team earnings and commercial methods. Show less -
Regional Sales ManagerPsa Peugeot Citroën Jun 2000 - Feb 2009Title: REGIONAL PARTS AND SERVICES MANAGER – 2007/2009• Sales Promotion of Parts & Services with advertising, e-mailing and direct mail.• Led emergency action to improve the CSI (customer satisfaction index).• Technical and managerial training application for workshop’s personnel.• Fine tuning of workshop’s team, to increase 50% the service capacity.• Parts and Service targets achieved: 120% - 2007, 110% - 2008 and 88% ISC 2008.Title: Regional Sales Manager -… Show more Title: REGIONAL PARTS AND SERVICES MANAGER – 2007/2009• Sales Promotion of Parts & Services with advertising, e-mailing and direct mail.• Led emergency action to improve the CSI (customer satisfaction index).• Technical and managerial training application for workshop’s personnel.• Fine tuning of workshop’s team, to increase 50% the service capacity.• Parts and Service targets achieved: 120% - 2007, 110% - 2008 and 88% ISC 2008.Title: Regional Sales Manager - (Sep 2003 to Oct 2007) • Product distribution following dealers’ targets.• Coordination of advertising agencies for regional campaigns.• Dealer’s advisor for inventory control, team training, sales process and CRM.• Increased market share from 2.6 to 5.2% (SC/RS), when the Brazil’s was 2,8%.Title: Financial Management Consultant - (Jun 2000 to Sep 2003) • Implementation of standard financial control (DEF) in 15 dealers.• Operation and financial advisor following statistics results of the network.• Implementation of Dealer Management System (DMS software) in 15 dealers.• Business Planning Development for dealers and new candidates.• The actions increased profitability and operational safety of the dealers. Show less -
After-Sales Regional RepresentativeMercedes-Benz Do Brasil Ltda. Mar 1999 - Jun 2000São Paulo E Região, Brasil• Technical and commercial support for the A-Class introduction and imported cars.• Performed 3 months of Mercedes-Benz technological training.• Dealer Standards audits (structure, visual communication and processes).• Organization of exhibitions and test-drives on tracks, directed to VIP customers. -
Dealership Management InstructorRenault Do Brasil May 1996 - Jun 1998São Paulo E Região, Brasil• Implemented the Renault Training Center of Jundiaí/SP.• Provided training materials of technical, commercial and managerial issues.• Implemented the Personnel Training Management System.• Gave courses of Inventory Control, Warranty, and Workshop Processes.• Conducted test-drive on track events for dealer’s team and VIP customers. -
Sales EngineerGates Corporation Dec 1994 - Jan 1996São Paulo Area, Brazil• Regional Sales Representative of distributors and Key Account Manager for the Mining, Petroleum and Automotive segments, as Mercedes-Benz, Valmet, JI Case, CVRD and Petrobrás.
André Bittar Skills
André Bittar Education Details
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Business Administration, Ceag -
Retail Marketing
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Mechanical Engineer
Frequently Asked Questions about André Bittar
What company does André Bittar work for?
André Bittar works for Neta Auto Do Brasil
What is André Bittar's role at the current company?
André Bittar's current role is Sales and Dealer Development Manager.
What is André Bittar's email address?
André Bittar's email address is an****@****.com.br
What schools did André Bittar attend?
André Bittar attended Fgv - Fundação Getulio Vargas, Fundação Getulio Vargas, Universidade Federal De Santa Catarina.
What skills is André Bittar known for?
André Bittar has skills like Fluent English, Fluent French, Fluent Spanish, Portuguese As Matter Language, Automotive, Customer Relations, Budgeting, Customer Satisfaction, Fluent French.
Who are André Bittar's colleagues?
André Bittar's colleagues are Mario Junior, Gelson Marques, Caroline Sena, Marcos Giovani, Rafael Alves Da Silva, Jurandir Gervazio, Edson Antonio Da Silva.
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Andre Bittar
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