André Bonds Email and Phone Number

• Ensured consistency of food and beverage services throughout the event. • Addressed customer needs promptly. • Ensured that dirty dishes and ashtrays were removed from the tables promptly.• Once banquet is complete, reset banquet room according to Supervisor's specifications to ensure the readiness of the room for the following function.• Always works in a quiet, orderly fashion so as not to disturb meetings that are in progress.• Conducts regular walk-through to ensure that all function area and back-of-house areas are clean and maintenance are at required standards.• Strong ability to understand and follow specific instructions and procedures.• Profound ability to resolve customer complaints and concerns.• Adept at handling emergency situations effectively; medical emergencies, accidents and other threats• Practical approach of observing all activities at premises and reporting any suspicious circumstances• Direct traffic to and from the main building• Check identity cards/badges of personnel before admitting into the building/room.• Manage staff responsible for event coordination activities.• Ensure staff is adequately prepared for event.

● Track shipping packages that enters & leaves the premises. ● Monitor personal entering into the premises.● Do routine walks to secure unlocked doors and check premises for anything unusual.● Access control for personal and trucks entering into the premises.● Monitor CCTV for any suspicious activities.

• Answered questions regarding the store and its merchandise.• Demonstrated use and care of merchandise.• Greeted customers and ascertained customers' needs.• Prepared sales slips and sales contracts.• Helped customers with questions, problems and complaints in person and via telephone.• Developed positive customer relationships through friendly greetings and excellent service.• Trained and served as a peer coach for new sales associates.• Organized racks and shelves to maintain the visual appeal of the store.

● Assign, print and prepare work orders for system cable installation, service calls and change of services. ● Compile daily reports to include workload data such as total jobs, jobs per type, jobs per timeframe and comparison to business partners. ● Check all work orders to track follow up appointments.● Effectively monitor locations of field personnel and develops approximate time schedules to maintain a high level of productivity and customer satisfaction.● Schedule, complete and check all work orders to track follow up appointments and properly code daily work for the purpose of maintaining an accurate database. ● Keep an accurate log of all jobs, including cancels jobs by schedule areas.● Accurately complete all upgrades and change of services called in by the field techs, so that the tech can get proper credit for jobs. ● Maintains radio and or phone communications with field personnel. ● Answer phones during normal business hours.● Compiles maintain and prepare various operational report, logs and files.● Professionally and politely communicate with customer regarding the status of work scheduled before and after work completion.

• Made sure all lawnmowers, dirt-bikes and other small engine equipment were ready for the customers.• Helped with the organization of the shop.• Helped fix small engines that came into the shop.• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.• Provided an elevated customer experience to generate a loyal clientele.• Politely assisted customers in person and via telephone.