- Automation and improvement of processes in all departments;- Troubleshooting processes;- Analysis of indicators;- Analysis of logs in systems;- Knowledge in agile methodologies and tools such as Jira, Trello, Miro, Tasks and Kanban;- Project management;- SAP MM, SD and Basis ERP support;- Support of Mastersaf DFE modules and SAP connector;- E-learning web tool implementation project;- Instruction and tool support;- Implementation project and implementation of Virtual 5S (Digitization, cost reduction, standardization and continuous improvement);- Firewall deployment project (Sophos);- Expertise in processes to improve and reduce costs of fixed and mobile telephony and Internet Links;- Microsoft domain infrastructure management (AD, GPO, DHCP, DNS, WDS, Print Server, File Server, WSUS);- Backup management and support (Veeam Backup);- Management of HP Switch, Avaya VoIP telephony, Avaya Dect, Avaya antennas, Wireless Controller and HP antennas;- Network and process documentation, user improvement training;- Management of VMs (VMWare);- Management of IBM servers and Tape Library;- User support (Windows and iOS, Office 365, Fixed and mobile telephony, printers, Polycom and Logitech videoconferencing, Skype for Business, financial programs, Mobile Iron);

- Management of Microsoft domain infrastructure (AD, GPO, DHCP, DNS, WDS);- Management and support of Backup (Backup Exec);- Switching tasks (Storm Control, VLANs, Port Security);- Management of VMs (VMWare vSphere);- McAfee Anti-Virus security monitoring and management;- Storage and Server Management (NEC and DELL);- Management and support of VoIP and Analog Telephony;- Monitoring and support of Canon printers and quota management;- Support to users (Windows, MS Office applications, Fixed and mobile telephony, Office 365, IFS, printers, Polycom videoconferencing, Thin Clients, Internet access);- Factory Support (Systems, collectors, printers, database, servers, LAN, WAN, Internet access);Responsible for the project of renovation and infrastructure of Outsourcing of printing of the plant Sumitomo Rubber of Brazil. Reduction of area costs through quota management.

- Administration of Network Assets and Liabilities;- Support to users through the iET tool (Windows, MS Office applications, VoIP telephony, SAP, printers);- Monitoring of servers and print park in Windows and SAP environments;- Monitoring and management of Antivirus;- Assistance in the installation of physical and virtual servers;- Direct communication with other Brose plants around the world and with Unify of Bulgaria, responsible for telephony.Responsible for the redesign of the data center monitoring system of all sensors to alarms (humidity, fire and temperature). Participation in the IT Infrastructure Renovation Project of the Brose Plant in São Paulo. Participation in the project to improve the assembly of inventory of IT assets. Participation of migration project of Windows XP Operating System for Windows 7.

- Installation and maintenance of computer equipment;- Support to users (Windows, Linux, MS Office applications, Autocad, Internet, Printers, Telephony);- Assistance in the installation and adequacy of network infrastructure;- Support to the monitoring systems and surveillance cameras of the Municipal Guard;- Technical assistance in health centers, hospitals, schools and other units belonging to the prefecture of São José dos Pinhais.