Head Of Customer Operations
CurrentResponsible for the operation and legal operation of the Brazilian market. Main responsibilities:Oversee and manage all operation in the country, such as budget, Payout, CS, HR; Performance:QA, KPI, OKR, CSAT; Coordinate local team and law firms; Prepare solutions alongside otherdepartments to reduce costs and develop the operation; Manage complaints from clients viaTrustPilot, Reclame Aqui and Google Review