Responsible for maintaining the Server infrastructure based on VMware and physical servers, ranging from Windows Server 2008 to 2012 R2, as well as Linux and some special appliances.Daily activities include monitoring the environment with Smarts and Watch4Net, updating operating systems, browsers and special applications, replacing defective hardware and monitoring backups. Occasional user support was also provided, as well as managing their mobile devices via MVE, Blackberry UEM, Intunes… Show more Responsible for maintaining the Server infrastructure based on VMware and physical servers, ranging from Windows Server 2008 to 2012 R2, as well as Linux and some special appliances.Daily activities include monitoring the environment with Smarts and Watch4Net, updating operating systems, browsers and special applications, replacing defective hardware and monitoring backups. Occasional user support was also provided, as well as managing their mobile devices via MVE, Blackberry UEM, Intunes and SecuSmart. I also participate in many projects, ranging from implementing new systems, performing hardware and network refreshes, as well as migrating to a new infrastructure. Show less

Working as a Windows Security Expert placed at the European Central Bank in Operational Security.The main area of activity is in Identity and Access Management. This is accomplished using various tools: AD, JSIM, RSA, PGP, Finance Kit, TMS,SAP ...I also perform Security Incident investigations, Architectural Design reviews, Security Monitoring via Anti-Virus (Sophos), SCOM, Splunk, investigate email delivery issues through various systems (Ironport, Symantec.Cloud, GFI… Show more Working as a Windows Security Expert placed at the European Central Bank in Operational Security.The main area of activity is in Identity and Access Management. This is accomplished using various tools: AD, JSIM, RSA, PGP, Finance Kit, TMS,SAP ...I also perform Security Incident investigations, Architectural Design reviews, Security Monitoring via Anti-Virus (Sophos), SCOM, Splunk, investigate email delivery issues through various systems (Ironport, Symantec.Cloud, GFI, MessageLabs), Operational Acceptances of new systems brought into production. Writing documentation and procedures is also a part of my duties, as well as liaising with other teams when required.Additionally I was a Process Manager for ISO/IEC27002, I follow-up & implement audit recommendations, review and define new GPO's, perform Certificate Management Show less

My main task is to create a standard Windows 7 desktop image and deploy it worldwide using SCCM 2012, thus introducing a new standard desktop infrastructure. As part of this activity the SCCM infrastructure was migrated to 2012, AD Structure had to be prepared, GPO's created, Anti-Virus policies adjusted and Servers had to be built via ESX.Microsoft evaluated the Windows 7 image and reported it to be in their Top 30.In addition, procedures and documentation were written, processes… Show more My main task is to create a standard Windows 7 desktop image and deploy it worldwide using SCCM 2012, thus introducing a new standard desktop infrastructure. As part of this activity the SCCM infrastructure was migrated to 2012, AD Structure had to be prepared, GPO's created, Anti-Virus policies adjusted and Servers had to be built via ESX.Microsoft evaluated the Windows 7 image and reported it to be in their Top 30.In addition, procedures and documentation were written, processes developed for the Windows XP to Windows 7 migration and the IT Staff were trained in daily operations for the migration and desktop deployments via SCCM 2012.Daily activities also included server management, Updates Deployments, account management and security investigations. Show less

Working as a Windows Security Expert for GFT Technologies AG, placed at the European Central Bank in Operational Security.Security Incident investigations, Architectural Design reviews, Anti-Virus (Sophos) and PGP management, AD consultant, SCCM, SCOM Monitoring, GFI & ScanMail Exchange monitoring, User management via AD and JSIM, Process Manager for ISO/IEC27002, follow-up & implement audit recommendations, review and define new GPO's

I worked a year and a half in 1st and 2nd line (Service Desk, IT Support), and have been in 3rd line since January 2009, as a Windows Support Technician at the European Central Bank.Whilst in 3rd line, I am responsible for maintaining the SMS/SCCM infrastructure, as well as all desktops/laptops (approx. 3000); the roll-out of software, updates and GPO’s; investigating general issues; maintaining and administering the VDI (Virtual Desktop Infrastructure, ESX). I also contact external… Show more I worked a year and a half in 1st and 2nd line (Service Desk, IT Support), and have been in 3rd line since January 2009, as a Windows Support Technician at the European Central Bank.Whilst in 3rd line, I am responsible for maintaining the SMS/SCCM infrastructure, as well as all desktops/laptops (approx. 3000); the roll-out of software, updates and GPO’s; investigating general issues; maintaining and administering the VDI (Virtual Desktop Infrastructure, ESX). I also contact external vendors for problem resolutions (support calls), as well as for purchasing new hardware or software. We use Marval to manage all Incident, Problem and Change Management tickets. Show less

I worked in a 24/7 operations support environment for Citigroup in Frankfurt (~350 servers). My main task was to monitor and maintain the server and network infrastructure, as well as the backend tasks and processes, that only run after business hours.

1st & 2nd level IT Support for Sasol Europe (~1700 users), whilst based in Q Data Europe in Welwyn Garden City, UK.- Team Leader for Service Management Centre- 1st line support for clients based in Europe (1700 users)- Also performed 2nd line and some 3rd line support as well- Network maintenance at Active Directory, Exchange, DHCP, DNS, WINS and Terminal Servers level- Create, update and delete users, email accounts, user profiles and computer accounts- Create… Show more 1st & 2nd level IT Support for Sasol Europe (~1700 users), whilst based in Q Data Europe in Welwyn Garden City, UK.- Team Leader for Service Management Centre- 1st line support for clients based in Europe (1700 users)- Also performed 2nd line and some 3rd line support as well- Network maintenance at Active Directory, Exchange, DHCP, DNS, WINS and Terminal Servers level- Create, update and delete users, email accounts, user profiles and computer accounts- Create, update and delete printers on the servers and intranet- Maintain all the shares and permissions on the servers for the Europe site- Maintain and monitor network functionality (LAN and WAN)- Coordinate the replacement of hardware for the servers and users until delivery and installation- Remote control, install and configure PC’s via SMS Remote ToolsSupport for the internal IT- Logging cases in AR Remedy call logging software Show less

Provided IT support for 120 users and classrooms. Hardware, software and server support- Working on 1st, 2nd and 3rd line support- Network and hardware management and maintenance- Server installation and management- Software assistance and installation- Implementation of updates and server maintenance, hardware and software- Computer set-up, repair and replacement- Preparation of classrooms for IT courses- Backups and network security