André Johnsson Email & Phone Number

Malmö, Se

Malmo, Skåne County, Sweden

Malmö, Skåne County, Sweden

Malmö, Skane County, Sweden

As part of a small three people team in charge of the entire sales tech stack, with primary focus on Salesforce Sales Cloud, I work closely with all teams who work within Sales Cloud to help them achieve greatness. With the team being so small, and only two out of the three of us working with Salesforce, we have to be on top of every single aspect of Sales Cloud, from basic reporting and dashboards, to mass updates, process builder, validation rules, third party integrations, workflows, email… Show more As part of a small three people team in charge of the entire sales tech stack, with primary focus on Salesforce Sales Cloud, I work closely with all teams who work within Sales Cloud to help them achieve greatness. With the team being so small, and only two out of the three of us working with Salesforce, we have to be on top of every single aspect of Sales Cloud, from basic reporting and dashboards, to mass updates, process builder, validation rules, third party integrations, workflows, email templates, and anything in between. Show less

Malmo, Sweden

Knowit Experience CRM was specialized in the various Salesforce products and needed someone in a combined support, service delivery and account management role to build Knowit Experience CRM's services organization. I was hired based on my prior experience with both support and Salesforce to do just that, and was tasked with creating our internal processes, and being our customers' first point of contact for any and all questions, be it support for technical issues in Salesforce, questions… Show more Knowit Experience CRM was specialized in the various Salesforce products and needed someone in a combined support, service delivery and account management role to build Knowit Experience CRM's services organization. I was hired based on my prior experience with both support and Salesforce to do just that, and was tasked with creating our internal processes, and being our customers' first point of contact for any and all questions, be it support for technical issues in Salesforce, questions regarding contracts, billing etc., or simply catching up. Show less

Malmo, Sweden

Hired full time as a Customer Support Agent where I've been assigned more responsibility over some of the tasks I worked with at a Service Center Agent, alongside working with 2nd line support.

Malmo, Sweden

Another temporary position in which I supported inRiver's Customer Success Agents with their daily tasks, e.g. Assigning support tickets in Zendesk, sending emails to new customers as part of their onboarding process, taking care of the "info@" inbox etc.

Malmo, Sweden

This was a temporary position where I worked in an internal support role where I mainly helped out with maintenance, data evaluation, data cleaning and administration in Salesforce Lightning.

Malmo, Sweden

As a part time job alongside my studies I created a new internal site for IKEA using Sharepoint Online. I mainly worked with the content editor and script editor web parts to create the layout IKEA wanted for this site. I also had to do some basic photoshopping and video editing for the images and videos that IKEA wanted on the site.

Lund, Sweden

A part time job alongside my university studies. I worked at Axis' production site in Lund where I most of the time tested, assembled and packed Axis' network cameras and other products.

Informatics

Education record

https://trailblazer.me/id/andrejohnsson