With over 20 years of experience in IT and enterprise sales, I am passionate about driving strategic transformations that empower clients to deliver exceptional customer and employee experiences. My background in IT systems and business management, coupled with deep expertise in Customer Journey Orchestration, Real-Time Decisioning (Next Best Action & Offer), and Omnichannel Experience Management, allows me to create impactful solutions for complex challenges.Throughout my career, I have successfully partnered with industry leaders like B/S/H, EnBW, Metro, Publicis.Sapient, Salesforce, and ZF, implementing innovative strategies that deliver measurable results. Recent examples include helping BSH achieve a 107% boost in conversion rates through personalized customer journeys and enabling EnBW to reduce churn by 20% and improve cross-sell success by 300%.I believe in a collaborative approach, working closely with cross-functional teams to unlock the full potential of CX and EX technologies, break down organizational silos, and support clients as they redefine customer loyalty and business growth._____Der IT-Systemkaufmann und studierte Betriebswirt mit Vertiefung in Sport- und Kulturwissenschaften, ist seit über 20 Jahren mit IT-Projekten verschiedenster Art vertraut. Emphatisch im Umgang mit seinem Gegenüber geht es dem erfahrenen Vertriebsleiter vor allem darum, komplexe Probleme im Enterprise-Umfeld zu erkennen, Lösungen anzubieten und Projekte seiner Kunden zum Erfolg zu führen. André kennt viele praktische Anwendungsfälle für die Orchestrierung der Customer Journey, Customer und Employee Experience, Real Time Decisioning (Next Best Action&Offer) und OmniChannel Experience Management. Unternehmen wie B/S/H, EnBW, Metro, Publicis.Sapient, Salesforce und ZF zeugen davon.