André Mcfarlane Email & Phone Number

Kingston, JM

Kingston, Jamaica

Ensure safety shoes meet and exceed ANSI & ASTM standards. Develop, execute tests for quality and durability/safety. Maintain detailed records, prepare reports, give feedback for improvement. Monitor customer feedback, complaints, returns, analyze for trends and enhance satisfaction. Provide knowledgeable customer assistance, communicate product features.

Jamaica

• Managing a team of customer care officers, data entry officers and dispatchers
• Stepping in when customer care or merchant support issues need to be escalated to a supervisor
• Manage the menu creation and inventory updates from of partner merchants in a timely manner
• Train staff and delivery personnel in customer service
• Manage in the interview process for customer service recruits
• Maintain relationship with merchant partners with visits on a regular basis

• Improve the work environment and operations of the site
• Design and implement departmental policies, procedures, goals, and objectives
• Recruit quality employees to provide high-quality customer experience
• Motivating and Supervising employees
• Coaches and supports team members to advance the overall performance
• Track and report performance metrics, investigate variances, and implement corrective actions

Jamaica

• Lead and manage a team of 17 Sales Representatives.
• Achieving growth and hitting sales targets by successfully managing the sales team
• Designing and implementing a strategic sales plan that expands the company's customer base and ensure it's strong presence.
• Managing the recruitment process, objective setting, coaching and performance monitoring of Sales Representatives.
• Presentation of sales, revenue and realistic forecast to the management team.

Jamaica

Lead and manage a team of 20 customer service associates. Plan assign and monitor work tasks for optimum team efficiency. Identify and address development needs of members. Perform staff performance evaluations, develop staff training materials and ensuring the consistent achievement of customer service levels and standards while resolving escalated.

Jamaica

Manages a team, help with boosting their morale. Managing their cases daily. Building a strong team comradery, with team activities. Ensuring that the duties and requirements are fulfilled. Develop, train, and manage team members. Understanding the needs of the team and work to instil knowledge and confidence. Oversee and manage performance and service.

Jamaica

Supervises customers’ interaction with products and services; ensuring that their experiences were more than satisfactory. There was also the responsibility of the management of the team’s cases. Overseeing the team, as their acting Team Manager, ensuring that the cases were managed and all the KPIs were met. Keeping the team engaged and motivated with.

Jamaica

Responsible for Social media promotion, customer relationship development and accounts management. Sourcing raw material and managing communication with suppliers and arrange collection of raw material. Bottling and labelling of the products for final distribution. Ensuring the distribution of the products are done in the time agreed with the customers..

Jamaica

Ensuring that the accounting reports are accurate and oversee records from other departments.

Phoenix, Arizona Area

Manages the dining room; trains, schedules and supervises servers, hosts and bus people

Jamaica

• House Keeping Department: Cleaning guest quarters and also supervising housekeeping staff.
• Sales Department: Promotion of hotel, taking reservations, records management, assist in design of approach in new sale tactics.
• Entertainment Department: Socializing with guests, choreographed dance for guests and disk jockeying.
• Quality Department: Inspect rooms for faults, waste management and supervising maintenance staff.
• Front Office Department: Welcoming guests, guests check in/out, dealt with guest complaints.
• Guest Relations Department: Booking guests for attractions, guest’s complaints and educating guests about Jamaica.

Jamaica

• Traveling to inner cities researching malaria
• Records management Educating citizens about malaria and its effects