André Ribeiro Dantas Email and Phone Number
A fluent English and native Portuguese process engineer professional with extensive administrative, management and over 10 years working with customer support, financial and fraud.Also, with over 3 years experience within Igaming industry.While working in Brazil and Ireland, I gained experience in administrative, and customer relationship including; sustainable funding, project management, planning and strategy development. Strong communication and negotiation skills;Ability to tactfully handle stressful and difficult situations;Excellent problem solving skills;Ability to multitask while focused on results;Awareness of high confidentiality of financial and personalinformation and to handle them appropriately;I have a real passion for travels, culture, history, politic,international relations, geopolitics and economy. Right now, in our world, everything is so connected, which make it so complex but also so interesting to understand. I'm someone very curious and I like to discover and learn new things.
Bet365
View- Website:
- bet365.com
- Employees:
- 2948
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Due Diligence SpecialistBet365 Mar 2024 - PresentSliema, Sliema, Malta• Conducting due diligence research, adverse checks, and information analysis in accordance with established procedures.• Completing due diligence reports to a high standard, concisely outlining all of the relevant information located and known.• Navigating public databases and internal systems to identify and verify due diligence information.• Investigating and summarising customer documentation relating to the source of funds and proof of wealth.• Identifying and escalating high-risk accounts at the earliest opportunity.• Completing customer interactions in English regarding the source of funds and safer gambling.
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Payments & Verification AnalystLeovegas Group Jun 2023 - Mar 2024Sliema, Malta• Manage customer withdrawals in a timely manner• Perform checks on customers and request the relevantKYC documents in compliance with regulatory governing bodies• Analvse and verify KYC documentation in accordance with internal policies and procedures• Handle and solve issues in relation to missing or failed transactions• Identify any fraudulent activity in relation to document authenticity or customer transactions• Assessing customers risk, including AML e CFTregulations within the gaming industry in fraud andrisk mitigation• Ensure that any suspicious cases of Money Laundering are escalated to the relevant team• Liaise with internal departments daily, ensuring that any escalations are dealt with to guarantee the best possible service to our customers• Dealing with providers through internal channels -
Senior Technical SpecialistPokerstars Apr 2023 - Jun 2023Malta -
Cx Support Advisor - Poker, Casino And Cashier TrainedPokerstars Mar 2022 - Apr 2023Malta✔️Liaising with players via chat and email to answertheir questions and resolve their queries mainlyrelated to payment methods such as credit cards, e-wallet.✔️ Helping new users with onboarding processAssessing customers risk, including AML e CFTregulations within the gaming industry in fraud andrisk mitigation.✔️ Informing players of any upcoming promotions,regulation changes and requirements and keepingup-to-date with all of the Guidelines, Policies andProcedures.✔️ Understanding and reporting any concerning riskof players' gambling addiction.✔️ Tracking progress of player’s issues within theticketing system and passing to relevant teamsfor investigation.✔️ Answer to players trough ticketing system withinSLAs and KPls.
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Technical Customer Support - Youtube Creators Pt/Br MarketYoutube Jan 2021 - Mar 2022Dublin, County Dublin, Ireland(Via Accenture)Main Responsibilities:Provide dedicated support and build relationship with Premium Partners in a range of topics (video uploads, channel management, monetization, analytics and any product technical issues) with emphasis on high user satisfaction and quality.Troubleshoot and help resolve technical issues in a friendly and accurate manner.Actively collaborate on cross-functional work with Strategic Partner Managers, Partner Technical Managers, Partner Operations Managers and other teams to excel on support experience Provide education on supported devices, new features and product updates.Collaboratively share feedback through appropriate channels related to tools, processes or systemic user/ product issues.Flag trends and potential global technical issuesEscalate issues providing all the relevant information when required striving to resolve them in a timely manner.Coach and provide direction to new joiners. -
Linen PorterMoxy Hotels Nov 2019 - Jan 2021Ireland• Check in and out hotel guests as required as well as assisSng with guest requests in relation to luggage/porterage.• Responsible for the cleaning of areas in the hotel including, but not restricted to lobby, back office, stairways, restaurant and bar floor, public and staff areas and the meeSng room floor.• Responsible for cleaning other areas as directed by manager on duty and also as per nightly checklist which may include set up of function rooms, breakfast area etc.• Responsibility for the front entrance and outside of the hotel and ensure that it is clean and Sdy at all Smes. This includes emptying bins, picking up rubbish etc.• To have a full understanding of the hotels fire procedures to ensure safety of all staff and guests at all time. -
Night PorterClayton Hotels Mar 2018 - Nov 2019Dublin, County Dublin, Ireland -
Process Engineering SpecialistUnifacisa Centro Universitário Feb 2017 - Jan 2018Brazil• Meeting with clients\stakeholders to discuss areas of focus and improvement within the busi-ness.• Interviewing staff and management to determine the efficacy of the team.• Gathering and processing data to identify process performance areas.• Designing workflow and process strategies to improve business performance.• Creating and presenting process reports for stakeholders’ approval.• Overseeing the implementation of revised company processes and workflows.• Monitoring the efficacy of updated workflows.• Staying up to date with the latest business practices and technologies.• Managing around 20 people from different departments. -
Process Improvement AnalystUniversidade Católica De Salvador Jan 2016 - Feb 2017Brazil• Responsible for Identify, plan, and implement key projects to improve quality, reduce costs, increase productivity, and improve cycle time by reducing wasted time and rework.• Evaluate process improvement information, including policy and procedures to identify ineffi-ciencies and coordinate to determine a future state that satisfies the business requirements.• Facilitate conversation around business process improvement, supporting team members across the HR Organization, through continuous improvement concepts, projects and methodologies. • Responsible for preparing reports and business presentation for stakeholders.• Responsible for providing training and all support for the users, after the change of a specific process. -
Operations SpecialistUcsal Dec 2014 - Jan 2016
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Administrative AssistantUcsal May 2013 - Dec 2014
André Ribeiro Dantas Skills
Frequently Asked Questions about André Ribeiro Dantas
What company does André Ribeiro Dantas work for?
André Ribeiro Dantas works for Bet365
What is André Ribeiro Dantas's role at the current company?
André Ribeiro Dantas's current role is Process Engineer | Manufacturing Engineer | CDD | EDD | AML | Payments | Risk & Fraud | Igaming | KYC | CRM |.
What schools did André Ribeiro Dantas attend?
André Ribeiro Dantas attended Unijorge, Unijorge, Ned College, Ifba - Instituto Federal Da Bahia.
What skills is André Ribeiro Dantas known for?
André Ribeiro Dantas has skills like Leadership, Customer Experience, Information Technology, Hubspot, Data Engineering, Salesforce.com, Agile Project Management, Sales, Ensino Superior, Office 365, Troubleshooting, Spreadsheets.
Who are André Ribeiro Dantas's colleagues?
André Ribeiro Dantas's colleagues are Sam Hulme, Wiktoria Podhalicz, Sohrab Khan, Richard Smart, Bruno Vendruscolo, Craig Hackett Cnci®, Maria Estela Romero Ocaña.
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andre ribeiro dantas
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