André Ribeiro Email & Phone Number

Porto, Portugal

As an Analyst in Account Management at Marsh, I support the development and maintenance of long-term strategic relationships with a portfolio of clients, focused primarily on portfolio of clients within Grupo Mota-Engil. My role involves assisting in the evaluation of risks, reviewing loss experiences, cash flow, and financials, and developing tailored solutions. I articulate the impact of various options to clients by leveraging prepared analytics and making informed recommendations across product lines.I assist senior Account Managers in retaining existing business and generating new opportunities by leveraging strategic information and managing contract reviews and midterm changes. As a key contact for clients' day-to-day needs, I address standard client inquiries to enhance their experience. I stay informed about changing market conditions and ensure compliance with all professional and transparency standards. Furthermore, I manage and document all activities in the workflow system to ensure timely follow-up with clients, carriers, and the client team, and to facilitate the delivery of final policies.

Porto

As an Analyst in Insurance Operations at Marsh, I was responsible for the day-to-day delivery of our insurance solutions. I provided administrative and technical support to client-facing brokers and assisted clients with insurance transaction queries. My role involved preparing reports, ensuring accurate data entry and oversight of internal databases, and contributing to the achievement of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).I supported my team by ensuring the timely and accurate production and tracking of invoices and pricing estimates, and collaborated with colleagues to handle transactional or operational requests. I also assisted in risk management processes and supported senior colleagues with special projects, contributing to process improvements and reporting on performance.Additionally, I handled basic procedural or operational insurance claims inquiries, ensuring quality service delivery and compliance with operational standards. Throughout my role, I developed a foundational understanding of the insurance business, regulatory environment, and procedural requirements for brokers and other key players in insurance agreements.

Porto, Portugal

As a Customer Service Representative at Marsh, I served as the initial point of contact for clients, representing the company across various industries. I handled customer inquiries about our products and services through phone and email. My role involved responding to basic queries, documenting interactions, and monitoring transactions. I also assisted in tracking client and product order information, ensuring accurate logging of data to support call center activities. This position allowed me to develop my customer service skills and gain valuable experience in client relations.

In my free time, I am passionate about officiating basketball games as a Árbitro Associação. With a strong dedication to fairness and adherence to the rules of the game, I ensure smooth and competitive gameplay across various levels of competition. Off the court, this role enhances my leadership skills, decision-making abilities under pressure, and contributes to the integrity and enjoyment of the sport.

Porto, Portugal

During my college years, I was actively involved with TAFEP, the Tuna Académica da Faculdade de Economia do Porto. I dedicated myself to the Show Department, where we played a crucial role in maintaining the musical quality of our performances. This included conducting rehearsals, curating our musical repertoire, and ensuring high standards during performances.Since graduating, I have continued my affiliation with TAFEP, although in a more casual capacity. I join rehearsals and performances occasionally, focusing on enjoying music and camaraderie with my friends. My experience in TAFEP has not only enriched my musical abilities but also fostered teamwork, leadership, and organizational skills in a collaborative environment.

Porto, Portugal

I was part of the Travel Department, responsible for organizing and coordinating the tunas' tours and excursions. This role involved meticulous planning, logistical coordination, and budget management to ensure successful and memorable trips for the group. It enhanced my skills in teamwork, event organization, and adaptability in diverse and challenging environments.

Licenciatura, Economics

Curso Básico De Música 5º Grau

Activities and Societies: Membro da Orquestra de Sopros da EMOS desde 2011 até 2018

Ciências Socioeconómicas