Andréa Devlin Email & Phone Number

• Demonstrated proven success in leading and managing highly visible, multi-faceted initiatives with competing priorities and time sensitive expectations.
• Leveraged collaborative cross-functional teams and resources to ensure alignment and execution of priorities. Removing siloed work and thought.
• Adapted iterative execution for competing priorities and continuous improvement of approach and overall success; resulting in increased time to value for internal and external… Show more
• Adapted iterative execution for competing priorities and continuous improvement of approach and overall success; resulting in increased time to value for internal and external stakeholders.
• Enabled executives, senior leadership, admins, and end users for navigation, use and optimization of solutions and products.
• Curated and created process documents, document retention and account portfolio management.

Greater Atlanta Area

• Clients include Government, Local Municipalities and Law Enforcement.
• Work closely with Mayor, Judge, City Manager, Court Clerk, and Court Administrator levels.
• Lead and implement SaaS products successfully for new and existing clients.
• Client requirement analyzation to design the best solution for each client while providing client with immediate return on investment.
• Work with a variety of case management system vendors to ensure proper integration with client’s… Show more
• Work with a variety of case management system vendors to ensure proper integration with client’s database.

Greater Atlanta Area

• Maintain staff by recruiting, selecting, orienting, and training employees and developing personal growth opportunities
• Utilize SMART objectives to manage performance towards business results.
• Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality customer service problems, identifying trends, recommending corrective actions
• Improve the operational systems, processes and policies in support of organizations mission --… Show more
• Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational.
• Manage and increase the effectiveness and efficiency of Support Services through improvements to each function (Level 1 and Level 2) as well as coordination and communication between support and business functions.

Greater Atlanta Area

• Provide dedicated support to approximately 100+ key strategic clients within the nCourt client base
• Handle overall responsibility for managing the client relationship
• Monitor client health and maintain a high retention rate
• Work with Implementation team to ensure clients are welcomed into nCourt and know who to call for any questions
• Act as a liaison between IT and the client with a focus on communicating new features and benefits
• Establish a trusted adviser… Show more