✏️In conjunction with overall sales strategy, create sales plans to grow SGS revenue for designated industry, market segment, accounts and/or geographical location;✏️Identify, research, plan contact potential clients to establish new business in order to achieve targeted revenue growth;✏️Anticipate, identify, and understand client’s needs and pains and translate those into sales opportunities;✏️Assure that quotations, service agreements, and tenders will be prepared within set… Show more ✏️In conjunction with overall sales strategy, create sales plans to grow SGS revenue for designated industry, market segment, accounts and/or geographical location;✏️Identify, research, plan contact potential clients to establish new business in order to achieve targeted revenue growth;✏️Anticipate, identify, and understand client’s needs and pains and translate those into sales opportunities;✏️Assure that quotations, service agreements, and tenders will be prepared within set deadlines;✏️Ensure timely and professional submission of all information as requested by clients, ensure follow-up;✏️Prepare and submit timely and accurate reports of sales activities, especially client visits/calls✏️Resolve customer complaints by addressing problems, facilitating the development of solutions, preparing reports and making recommendations to managers✏️Monitor customer satisfaction✏️Maintain positive relationships with current and potential clients through regular contacts✏️Liaise with technical/operations teams to ensure excellent communication channels exist to facilitate the successful handover and execution of the new and current business.✏️Support marketing strategy and business development teams as appropriate✏️Track competitor activity✏️Assist in invoicing and provide support to collection as determined by the Business Manager✏️Maintain awareness and understanding of all SGS services, ensuring that the full range of SGS services are presented to new and existing clients to maximize sales opportunities✏️Forward potential opportunities to other Business Lines as appropriate and promote collaboration to ensure successful conversion. Show less

Responsible to coordinate all techincal ativities for the technical team on INMETRO certification processes for active Medical devices. Also monitor and ensure the customer safisfaction.

Jun2011/Mar2012 - product auditor and certification analist.

Professional ExperienceFebr 2009 / Fev 2010: analyst certification and product auditor at IT department for INMETRO process and CBCertificate. ( included certification for Argentine and US markets ).Febr 2010 / May 2011: analyst certification and product auditor at Medical Devices department ( INMETRO/ANVISA certification process ).

Professional ExperienceAbr. 1997/Sept 2006 – electronical technician – Complete responsibility for all aspects about carried out of safety tests about IEC´s standards at IPT – Electrical Safety Division.Jan. 2008/ Fev 2009 – electronical technician complete responsibility for all aspects about carried out of tests about IEC´s and NBR´s standards about EMC at IPT ( Electromagnetic Compatibility Division ).

Professional experienceJul. 1994/Jun. 1995 – stager- Work with scopes calibration and quality control at Tektronix Brazil.