Andréa Lerma Email & Phone Number

Los Angeles, California, United States

Los Angeles, California, United States

• Organize, host, and moderate various office events which influence employee engagement.• Monitor and update the event calendar to maintain organization with all departments.• Create and maintain vendor lists along with miscellaneous spreadsheets to order and track supplies.• Track Annual budget, receipts, and expenses to ensure spending costs are within budget.• Review administrative calendar daily for current and upcoming meetings and tasks to complete.• Assist Safety Coordinator with monthly tasks including stocking 1st Aid Kits, checking expiration dates, and taking safety supply inventory.

Michigan, United States

• Determined cost-effective advertising and promotional campaigns by evaluating results. • Measured analytics across platforms to produce data-driven marketing decisions to increase revenue. • Maintained inventory for cosmetic supply products and medical supplies. • Managed scheduling of appointments and meetings for patients and physicians.

Michigan, United States

• Scheduled appointments for patients and registered information in EMR, creating a steady patient flow. • Checked in and checked out patients while verifying identification and insurance.• Collected co-pays, charges, and past due balances from patients.• Maintained inventory of medical and cosmetic supplies throughout 10 offices.

Indianapolis, Indiana Area

• Trained and mentored new employees and management on sales strategies, multiple software programs, and customer relationship management.• Organized the regional annual holiday party by creating invitations, coordinating food and beverage, gift raffle, prizes, and venue. • Managed resident acquisition and retention.• Administered accounts receivable, accounts payable, and billing. • Collaborated with other departments for inventory, ensuring equipment and supply orders were met.• Conducted walkthroughs during move-in and move-out property inspection procedures, reporting all damages for records and billing purposes. • Accomplishments include exceeding sales and resident retention goals, surpassing net-operating income, and marketing and hosting successful resident events.

Indianapolis, Indiana Area

• Leased apartments and townhouses to prospective residents.• Increased and maintained occupancy to 95%+ from 65% at multiple properties by surpassing sales goals and applying promotional campaigns to prospects and residents. • Displayed excellent customer service to residents and prospective residents by responsibly handling residents’ requests and complaints. • Responsible for completing lease offers, forms, and agreements. • Collected rental deposits and rent payments, addressed unusual and extraordinary incidents involving the community and residents.• Coordinated and advertised residential and prospective resident events. • Assigned access cards to residents for the onsite facilities through security system programs.

Indianapolis, Indiana Area

• Delivered excellent customer service and problem solving skills by helping members choose the best vacation destination. • Ensured sales and service requirements were achieved by exceeding production goals with ability to confirm vacations, deposited members’ weeks, exchanged vacations, and upgraded membership subscriptions. • Advised members how to utilize the membership to their benefit.

Indianapolis, Indiana Area