I share ownership with three other shareholders, and we all handle a variety of responsibilities to ensure the efficient and customer-focused operation of the camper van rental business, such as:• Fleet Maintenance: I, in collaboration with the other shareholders, ensure all vans are regularly serviced, cleaned, and in optimal condition;• Scheduling and Planning: We create and manage schedules for van availability, maintenance, and staff shifts;• Damage Control: I, in collaboration with the other shareholders, handle any incidents or damages, coordinating repairs and customer claims;• Customer Service: We handle bookings, prepare, send, and follow up on quotations to clients, miscellaneous customer inquiries, and customer support;• Communication and Marketing: I manage social media accounts;• Financial Management: follow-up on the treasury related to fleet operations.

As a key point between the end-users and Odoo:• Project managing the customer's entire upgrade experience;• Coordinate tasks among technical teams while keeping an overview of the customer's upgrade project;• Investigate and resolve upgrade issues;• Contribute to the improvement of the processes of the Odoo Upgrade Services Team.

As an intermediary between end-users and Odoo:• Analyze user requests and tests functional flows; • Provide tools and expertise to customers looking to use Odoo applications efficiently;• Document user needs or problems and escalate technical issues to Odoo's developer team if needed;• Responsible for the follow-up of the end user's request until the closing of the ticket (close collaboration with internal teams such as consultants, sales and/or developers) ; • Contribute to the improvement of Odoo by providing feedback.

• Daily management of the store, the cash register operations and customers relationships;• Research of new products and development of new relationships with local suppliers/farmers;• Staff training;• Maintenance of social media;• Supervision of zero waste trainings

As member of the User Support team for the Product Lifecycle Management (PLM) Tool used in the company to store technical documentation of products:• Perform administrative audit tasks in PLM (control tasks to assure correctness and completeness of data);• Generate reports in PLM and excel and share with other team members;• Verify regularly correct application of procedures and work instructions for every product/ documentation in PLM;• User Support: Interact with people in different departments (development, manufacturing, purchasing...) in an international context and increase the efficiency for entering and finding information when people work in PLM.

• Provide reporting for the clients activities within the company and ensure that SLAs are met by the relevant departments;• Assist the Project Innovation Manager in the monitoring, coordination and supervision of the Release Steady State projects from the initial statement of work until the “go live” date of the deployed solution; • Assist the Business Manager in e-commerce activities of the client : - Logistic activities (KPIs reports, inventory management …); - Marketing campaigns such as promotion (test case, coordination);• Define, create or assist others in writing detailed specifications needed for projects. Identify and anticipate additional opportunities for enhancements.

• Provide & analyse performance metrics for Technical Service in Europe (Central Back Office, Depot Repair, Field Service Engineers and Service providers);• Lead and/or participate in project teams and/or process improvement teams;• Identify & resolve abnormalities (system issues) and provide guidance to team members to prevent potential recurrence of the issue;• Create & maintain a centralized and easy-to-understand database through SharePoint.

• Management of spare part orders for Field Service Engineers in Europe;• Reconcile inventory between SAP and the field; • Assuring optimal field inventory levels and turns through cooperation with operational departments that drive the business;• Closure, invoicing and crediting European technical service interventions;

• Management of order-to-cash business processes;• Communication with Key Accounts in France & customers in French-speaking countries;• Cooperation with the warehouse team, manufacturing plant and sales teams to ensure on-time delivery of orders;• Provide backup support to the Marketing Department (communication & sales brochure).

• Receiving & dispatching telephone calls;• Photocopying and archiving small shipments and mailing ;• Editing various documents: Delivery Notes, Pro Forma documents for Export, etc.• Purchasing office supplies and lunches.