- Responsible for managing specialized technical support for molecular biology laboratory equipment, covering sample preparation, laboratory automation, PCR, and next-generation genetic sequencing (NGS).-Led strategic sales success for maintenance contracts in the public sector, significantly contributing to financial growth and company stability. Innovated and customized solutions to meet clients' unique needs, resulting in high satisfaction and lasting loyalty.-Actively collaborated with international colleagues to align strategies and solve complex challenges.-Ensured high-quality service delivery by managing and supporting outsourced technical teams.-Supported sales teams by identifying and developing new Next-Generation Sequencing (NGS) projects for public and private institutions.-Managed stock and inventory.Key Achievements:(1) Improved customer satisfaction and retention(2) Increased service contract sales

- Managed the service area for the complete product line of the Laboratory Products Division (LPD) across Latin America.-Responsible for significant improvements in distributor service levels.-Led projects that strengthened relationships with distributors and aligned expectations, particularly through the development of training programs and enhancements in warranty processes.Supervised quality cases and technical bulletins, maintaining direct communication with factories in the U.S. and Europe, from statistical failure data collection to delivering final solutions to customers.Managed warranty terms throughout the Latin American territory.-Conducted customer visits for service support, meetings, and conflict resolution.-Specified and quoted replacement parts and service estimates executed by distributors.-Ensured the delivery of parts and equipment to various distributors in Latin America.-Managed technical documentation received from factories during the pre-launch phase of service products.Key Achievements:(1) Significant improvement in customer service and satisfaction(2) Increased sales of parts, services, and new equipment

- Managed maintenance, support, training, and installation of Raman spectroscopy, ICP, and fluorescence equipment across multiple regions in Brazil and Latin America.-Developed and oversaw comprehensive commercial service proposals, encompassing labor and replacement parts to ensure full client support

- Management of internal maintenance and technical support for substation testing equipment, including relay test sets, insulation power factor meters, leakage current meters, oscillographs, and partial discharge meters.-Responsible for internal repair service proposals, participated in client negotiations, and managed bidding processes.-Support for import and export routines for parts and equipment, including tariff classification and temporary export, optimizing processes and improving satisfaction among end clients and distributors in South America.

- Management of sales and technical support in the field of analytical instrumentation (laboratory and process) and laboratory automation, achieving significant results in a short time.-Conducted installations and provided training on equipment sold in Brazil and Latin America, with a strong focus on the chemical and pulp and paper industries.Key Achievements:(1) Achievement of sales targets(2) Customer satisfaction