• Development and implementation of the operational strategy to ensure sustainable growth and profitability for each project• Leading and supervising multifunctional teams including key areas such as PMO, Operations, Customer Service, Customer Experience, and Data Analytics, ensuring alignment with corporate and project strategies with over 100 collaborators• Integration with product and technology areas for the continuous improvement of products and services offered to clients• Establishment of standardized operational models for the internationalization of operations and services• Development and transformation of the BI area by implementing tools that enable effective information management through data• Working closely with cross-functional teams to ensure compliance with regulations associated with ONAC, ISO 27001, ISO 9001

• Establish successful strategies for launching new E-commerce markets in Colombia, Mexico, and Vietnam, generating sustainable growth and surpassing revenue targets.• Design operational models tailored to regional legal and cultural guidelines, maximizing efficiency and ensuring regulatory compliance for B2B market delivery logistics operations.• Lead and supervise all phases of the operational process, from monitoring and control to execution, ensuring successful implementation of strategies and achieving 25% monthly growth during the first 4 months and sustained 7% monthly growth starting from the 5th month.• Using SQL to create global dashboards, providing valuable information for strategic decision-making and identifying improvement opportunities.• Identify growth opportunities and develop strategic plans for new business lines based on thorough analysis of organizational needs, market socio-cultural and economic conditions.• Work closely with cross-functional teams to efficiently implement new projects and ensure profitable and sustainable growth.• Conduct market research and competitor analysis to support informed decision-making and the development of competitive strategies.

• Establish optimal internal control processes for the entire network operations• Implementation of processes and system alerts to reduce fraud risks existing in the operation, always following a practice of continuous improvement.Lead the payment process for pilots, guaranteeing that it is transparent and efficient for them and for Mercadoni's financial area.• Ensure cost control per order through operational controls• Design and implement strategies to optimize the collection process and the cashflow cycle.• Design and implement behavior profiles and operational controls to guarantee fraud protection and financial process optimization.• Propose strategies for pilots acquisition model, minimizing the risk of damage to the company based on the country's legal regulations.• Make capacity forecasts according to different factors focused on each country situation.

Planning, direction and project execution in order to improve indicators and results (57% increased in on time delivery indicator during the first project month). Integration with different areas such as IT and Finance alligned with quality standards and country regulations (COL, MEX, ARG) in internal audit processes and for investors.

• Project planning creation and management for each of the insurance products for our assigned banking partners (Bancolombia, Tuya, Sufi, Scotia Bank, Davivienda, Global Bank Panamá).• Analyze and monitor activities in order to guarantee its execution according to the project planning.• Generation and execution of reports related to projects assigned to managements, collaborating work areas and partners.• Perform the stabilization of the project guaranteeing delivery to the production team with the quality standards set by the client partner.• Project management focused on accomplish goals and activities based on general and specific objectives and the improvement of performance and results.

• Perform quality inspections according to the items established with the customer.• Analyze error cases to present improvement plans.• Make macros to reduce time, automate repetitive processes and minimize actions in order to generate efficiencies by process area and company.• Make presentations with indicators to analyze information and take decisions for improvements in the area.• Feedbacks to teamwork and take decisions together.• Management of cash applications for the company’s customers.• Analysis of bank accounts to process Premium Returns.• Conciliation of bank accounts against Premium Returns.• Analysis and diagnostic of problems based on the Lean Six Sigma methodology.• Development and implementation of templates and formulas through Excel Macros to analyze information, to minimize times and control or accounts and system errors.• Use of office automation tools to minimize times and control movements.• Implementation of templates to be used in the SSC to maintain metrics of the operations in the different areas.• Use of software systems such as SISTRAN, SISE, SIE, mainly used to consult applications and manage payments.• Analysis of process and standardization, applying the Lean Six Sigma methodology.

• Management of invoices from the different entities that provide SOAT medical assistance for the insurers QBE and Colpatria.• Financial analysis of car accident accounts’.• Conciliation of invoices issued by the entity through an accounting status.• Personalized conciliation for the country-wide entities that provide medical assistance for the customers that suffer car accidents or persons injured within the same claim.• Development and implementation of formats and formulas to analize data, minimize of times and account control and online errors.• Use of Excel to create accounting reports of issued policies and debug of the same.