As an Industry Operations Manager, I specialize in optimizing commercial operations for a diverse portfolio of clients in the IT sector, focusing on Banking and Capital Markets. My role involves strategic planning, financial oversight, and operational management, ensuring alignment with business objectives and driving client success. I am dedicated to fostering a culture of strong collaboration, consistent quality, and continuous growth.

As a Programme and Portfolio Management Officer - PMO, I was responsible for overseeing the governance and operational management of IT projects for a client portfolio within the Banking and Capital Markets Industry. My role focused on ensuring that all projects were aligned with organizational goals, while managing financial planning, reporting, and compliance to drive successful outcomes. I played a critical role in maintaining the efficiency and effectiveness of project execution across multiple systems.

As a Business Development and Mortgage Advisor at Expertos Hipotecarios, I specialized in helping clients secure optimal mortgage solutions for property financing. I played a key role in building strategic partnerships with construction companies and real estate agencies, ensuring a steady affluence of new clients and fostering long-term relationships. I also managed key relationships with banks and brokers to guarantee high-quality service and successful mortgage approvals, providing comprehensive financial advice to clients.A significant aspect of my role was leading a digital transformation project aimed at modernizing our internal processes and enhancing client interactions. This project involved implementing new digital tools and platforms to streamline operations, which resulted in increased efficiency, reduced processing times, and improved overall customer satisfaction.

In my role as Dealership Sales Lead at Alemautos - Mercedes Benz, I was responsible for driving sales performance and leading the sales team to consistently achieve and exceed targets. I played a pivotal role in setting sales goals, monitoring progress, and managing customer relationships through effective CRM strategies. My role involved participating in key events and ensuring high levels of customer service, which contributed to the dealership's overall success. I also coordinated and led sales meetings, aligning the team with dealership objectives and optimizing performance.

As a Project Business Analyst at Bancolombia, I played a crucial role in the implementation of a RegTech software solution designed to automate legal reporting processes. My responsibilities included analyzing and interpreting data requirements, collaborating closely with internal stakeholders and the engineering team to ensure alignment with business needs. I was instrumental in gathering and defining business requirements for the automation project, and I maintained the product backlog by creating detailed user stories and acceptance criteria.

In my role as Project Analyst at Alico, I was responsible for leading the ERP implementation within the logistics department. I collaborated closely with internal stakeholders to gain a deep understanding of supply chain management processes, which allowed me to identify impacts and define user stories for a successful ERP deployment. Additionally, I worked with the engineering team to ensure that the implementation met product requirements and adhered to project timelines.

As a Logistics Analyst at Alico, I was responsible for managing and optimizing key performance indicators (KPIs) for the distribution center. My role included tracking orders, controlling inventory, and implementing process improvements to enhance operational efficiency. I focused on developing and refining logistics processes to ensure the smooth and effective functioning of the distribution operations.