Andrés Luque Email & Phone Number

Madrid

Responsible for managing multiple, international B2B electronic payment projects for global corporations (IBM, SIEMENS, REPSOL, i.e., among others). Schedule and scope projects as appropriate. Oversee customer and IT team management. Offer customer service support and de-escalations. Train others and lead process information to define optimization initiatives.Key Accomplishments:Designed and executed the monthly release of executive reports.Led a personal initiative to co-design, co-develop, and build a brand new collaborative tool for the implementation department which resulted in improved records of project activity, shared documentation capabilities, and real-time data sharing.

Madrid Area, Spain

Responsible for project management as related to security and transport infrastructures. Skillfully designed, engineered, and implemented projects with respect to budget control. Alongside key partners, managed and owned project plans. Key Accomplishment:Executed the implementation of a Central Access Security System for The Balearic Islands' Port Authority.

Madrid Area, Spain

Oversaw the maintenance and contributed to the expansion of the national corporate network. Diligently monitored parameters to control costs relative to the Telco Partners. Worked on multiple Group Network projects, including design and updating; consequently provided operational and service support. Oversaw the Voice and Data Networks in Headquarters and Contact Center along with the transfer of Data Processing Center.Key Accomplishments:Coordinated Telecommunication Infrastructure and Services in the New Headquarters (200+ people), New Contact Center & Backup VoIP Contact Center (200+ Operators 24x7), and Corporate Data Processing Center.Saved 10% in annual fixed costs in data communications by utilizing a service audit

Madrid Y Alrededores, España

Installation, configuration and test verification of IP telephony solutions (VoIP) in Carriers and Telecommunication companies in EMEA.VoIP. ISDN. SS7/C7. MS SQL.

Reino Unido

Solution of 3rd. level networking technical issues. IP Security product specialist, liaising with product management and engineering. Delivery of in-house support, training and mentoring functions to other technical support staff.IP. ISDN. Routing. VPN. LAN. Radius Server. IPSec. Unix Solaris admin.

Reino Unido

Responsible for providing pre and post sales technical support to distributors and business partners in EMEA.IP. ISDN. Point to point. Frame Relay. X25. MS Windows NT admin.

Madrid Y Alrededores, España

Responsible for dealing and developing major accounts (e.g. Telefónica, AENA).Electronics. Data Networks. Industrial and Electrics Sector.Before, as a Technical Support Engineer, I provided technical support and training to the in‐house Sales Department, Distribution Channel and Customers.

Master Of Business Administration (Mba)

Telecommunications Technical Engineering, Electronic Equipment