Andrés Orozco Álvarez

Andrés Orozco Álvarez Email and Phone Number

Customer Service and Customer Experience Manager @ Ingredion Incorporated
Cali, CO
Andrés Orozco Álvarez's Location
Cali, Valle del Cauca, Colombia, Colombia
About Andrés Orozco Álvarez

Magíster en Ingeniería Industrial con concentración en cadenas de abastecimiento, con destacada experiencia en el sector de transporte, distribución y almacenamiento.Cuento con 5 años de experiencia en el manejo de equipos de alto de desempeño, donde me he encargado de liderar la planeación y ejecución de la estrategia corporativa. Así como también, he tenido la oportunidad de gerenciar proyectos de tecnología enfocados en la automatización, seguimiento y digitalización de la operación de despachos.Gran experiencia en la administración de presupuestos, el seguimiento y la alineación de los mismos.Habilidades destacadas de negociación. Conocimiento avanzado en todo el paquete de Office, especialmente en Excel. Manejo avanzado de PBIAdemás del sector logístico, me he desempeñado exitosamente en Mejoramiento Continuo (STF Group) y Planeación de la producción (Carvajal, Norma Educación).Dominio 100% del idioma inglés y portugués

Andrés Orozco Álvarez's Current Company Details
Ingredion Incorporated

Ingredion Incorporated

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Customer Service and Customer Experience Manager
Cali, CO
Website:
ingredion.com
Employees:
8232
Andrés Orozco Álvarez Work Experience Details
  • Ingredion Incorporated
    Ingredion Incorporated
    Cali, Co
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  • Ingredion Incorporated
    Customer Service And Customer Experience Manager
    Ingredion Incorporated Aug 2024 - Present
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  • Ingredion Incorporated
    Warehouse Head
    Ingredion Incorporated Jan 2024 - Present
    - Plan and manage the processes of reception, storage, and dispatch of the finished product (domestic and imported), guaranteeing inventory control, effectiveness in operation times and optimization of storage costs, complying with the company's policies and values.- Lead and control the negotiation process of External Warehouses of packaged finished product, ensuring compliance with the storage standards required by the operation and the optimization of the cost per position.- Guarantee compliance with the guidelines defined by the controller to ensure the reliability of the physical and virtual inventory of packaged finished products.
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  • Ingredion Incorporated
    Transport Planning Head
    Ingredion Incorporated Jan 2020 - Present
    Colombia
    - Effectively manage the distribution of packaged finished products in Colombia and Ecuador, guaranteeing the competitiveness of freight costs, effectiveness in delivery times and compliance with customer requirements, in accordance with the company's guidelines.- Lead the negotiation of the packaged cargo transportation service per year. As well as properly manage the execution of contracts, guaranteeing the level of service expected by our clients.- Guarantee the timely and efficient national distribution of packaged finished products to traditional business customers.
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  • Ingredion Incorporated
    Freight Analyst
    Ingredion Incorporated Jun 2019 - Jan 2020
    Colombia
    - Analyze the variations in freight rates for the packaged cargo category. Identifying opportunities for improvement on the routes with the greatest impact. - Generate the monthly report, by market sector, that shows the variations between real spending (Actual) vs. budget (LE). Clearly explaining which variations correspond to sales mix, new volume, price, and inefficiencies.- Work together with the customer service and commercial area, on action plans that allow generating a more competitive freight cost per ton.
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  • Ingredion Incorporated
    Transport Analyst
    Ingredion Incorporated Jan 2018 - Jun 2019
    - Generate the distribution plan for packaged products according to the requirements of our customers. Considering the optimal use of resources, which allows the company to guarantee a competitive freight/ton cost.- Work together with the customer service team to implement improvements in the customer experience. - Manage activities related to transportation to guarantee compliance in delivery dates.
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  • Ingredion Incorporated
    Hr Analyst
    Ingredion Incorporated Jun 2016 - Jan 2018
    Colombia
    - Perform operational and administrative HR processes regarding payroll and administration of the temporary employee. - Manage delivery of working clothes to the employees, transport service control,- Process of supplier invoices and purchase requisitions for goods and services to ensure compliance with policies, values, norms, and procedures of the company. - Support the HR Manager in all its activities relate with plant operators.
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  • Stf Group
    Continuous Improvement Analyst
    Stf Group Jul 2014 - Jun 2016
    Colombia
    - Establish continuous improvement methodologies that allow the analysis, improvement, implementation, and evaluation of organization processes.- Develop a strategic-tactical plan for continuous improvement through the PHVA cycle.- Contribute to the company’s business culture with continuous improvement mechanisms.- Support other areas in the implementation of projects.
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  • Carvajal Educación S.A.S.
    Production Planner
    Carvajal Educación S.A.S. Dec 2011 - Dec 2013
    Colombia
    - Make the bill of materials (BOM) of the notebooks, folders, and agendas in ORACLE.- Create the raw materials, subassemblies, and subcomponents codes, in Oracle production module, as well as the quantity of each of them was needed, to manufacture the product. - Monitor the production lines of the notebooks and blocks and report any possible delay to the marketing area.
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Andrés Orozco Álvarez Education Details

Frequently Asked Questions about Andrés Orozco Álvarez

What company does Andrés Orozco Álvarez work for?

Andrés Orozco Álvarez works for Ingredion Incorporated

What is Andrés Orozco Álvarez's role at the current company?

Andrés Orozco Álvarez's current role is Customer Service and Customer Experience Manager.

What schools did Andrés Orozco Álvarez attend?

Andrés Orozco Álvarez attended Universidad Icesi, Universidad Icesi.

Who are Andrés Orozco Álvarez's colleagues?

Andrés Orozco Álvarez's colleagues are Laura Fitzgerald, Wagner Barboza, Ivan Dario Giraldo Restrepo, Yu (Yuki) J., Sukhwinder Singh, Danilo Luz, Rosana Arrizabalaga.

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