Customer Service Representative
CurrentDaily interaction with clients to provide information in response to inquiries about products and services. Provide product training with new users. Monitor usage and other general account management activities with a key focus on retention management. Build sales skills by working with clients. - Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.- Emphasize product features based on analysis of customers' needs, and on technical knowledge of product capabilities and limitations.- Train individual client users on web tools and product usage by delivering clear and precise instructions, communicating difficult concepts well, and maintaining professional presentation skills.
