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@ironmountain.com
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Andrés Torres is listed as Omnichannel Customer Experience | Sales & Service Design | Customer Service Strategy | Digital & Ecommerce | Operational Excellence at Iron Mountain, a with 13424 employees, based in Colombia. AeroLeads shows a work email signal at ironmountain.com and a matched LinkedIn profile for Andrés Torres.
Andrés Torres previously worked as Global Business Services - Sr Mgr Customer Care US, Site Leader at Iron Mountain and University Teacher at Pontificia Universidad Javeriana. Andrés Torres holds Master'S Degree, Marketing from Universidad De Los Andes.
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AeroLeads found 1 current-domain work email signal for Andrés Torres. Compare company email patterns before reaching out.
Inspirational, flexible and results oriented leader. Able to lead teams and engage cultural and business shifts to become a customer focused company. Through a demonstrated customer experience leadership and strategic direction have taken the organization and its teams to achieve business objectives. Strong conceptual and management skills to design and support solutions to enhance customer experience & consumer service operations under digital ecosystems & Ecommerce on different kind of companies. Strong background in customer service, digital service channels, customer journeys mapping, shopper pattern analysis and insights generation to meet customer expectations driving profitability, operational excellence and efficiencies to the business.
Listed skills include Leadership, Customer Experience, Salesforce.Com, People Management, and 43 others.
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A career timeline built from the work history available for this profile.
Bogotá, Capital District, Colombia
Responsible for leading and managing the customer off boarding process within the Customer Care operations that make up GBS, delivering service with strategic and financial significance. Working with a team spread across various regions of the world, responsible for negotiating and managing the business relations targeting the Northamerica market.
Bogota,D.C., Capital District, Colombia
Market Research teacher for the Business Management career
Bogotá D.C. Area, Colombia
Lead the regional transformation of the Consumer Service function towards a fully integrated, omni-channel consumer service function, with a strong digital presence, combining substantial (digital) technology & process efficiency gains with consumer experience & lifetime value improvement and supporting activities to help bring key strategic initiatives to fruition and reach adidas performance ambitions.
Bogotá D.C. Area, Colombia
Lead the implementation and management of both local customer experience initiatives and the global advocacy program (The Pulse – Net Promoter System) driving culture shifts to a customer-focused organization. Facilitate the integration of Omni channel interactions (Branches, Non-branches, Contact Center & Digital), its processes and roles in sales and service practices which define key customer interactions with the Bank ensuring compliance to KYC and AML/ATF standards.Lead and supported the Bank about Marketing Research methodologies in order to sustain the decision making for developing strategic plans. Built insight generation for innovation and inspired marketing strategies (segmentation, targeting and positioning), lead understanding and mapping customer journeys to improve the customer experience. All this through an in-depth customer understanding in terms of attitudinal, behavioral, cultural and competence factors.
Bogotá D.C. Area, Colombia
Lead and supported the Bank about Marketing Research methodologies in order to sustain the decision making for developing strategic plans. Built insight generation for innovation and inspired marketing strategies (segmentation, targeting and positioning), lead understanding and mapping customer journeys to improve the customer experience. All this through an in-depth customer understanding in terms of attitudinal, behavioral, cultural and competence factors.
Bogotá D.C. Area, Colombia
Gathered research needs in order to design the market research construct and methodological approach. Specialized in Shopper Understanding (in store behaviors, shopping patterns and geo-spatial analysis) and techniques for Complex Buying Decision analysis (Product Champion). Designed tools and instruments for conducting Market Research studies and staff trainings. Analyzed and wrote final reports. Consumer insights discovery and key findings of the conducted studies.
Bogotá D.C. Area, Colombia
Advised about Trade Marketing and BTL strategies for getting better results and effectiveness based on market intelligence data. Analyzed and gathered information about the products and brands strategies developed in retail stores and other channel distribution (Check Price, share of SKU’s and competition activities). Created metrics for measuring Trade Marketing activities effectiveness
Bogotá D.C. Area, Colombia
Improved customer experience by giving support and value added through commercial relationship. Briefing and proposals for conducting Marketing Research Studies. Designing of tools and instruments for conducting Market Research studies. Analyzing and writing final reports. Manage execution of projects and training of people/ teams involved in the research process.
Other employees you can reach at ironmountain.com. View company contacts for 13424 employees →
Christina Stone
Colleague at Iron MountainNorth Richland Hills, Texas, United States
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Heungchul Shin
Colleague at Iron MountainSeoul, South Korea, Korea, Republic Of
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RJ
Rafael Joubert
Colleague at Iron MountainBetim, Minas Gerais, Brazil
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Shane Bratton
Colleague at Iron MountainWhitehaven, England, United Kingdom
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AO
Ahmed Odunlami
Colleague at Iron MountainHatfield, England, United Kingdom
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Dottie Spruce
Colleague at Iron MountainSpring, Texas, United States
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Eduardo Sepulveda
Colleague at Iron MountainStavanger/Sandnes, Rogaland, Norway
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CE
Chuck Ecroyd
Colleague at Iron MountainSacramento, California, United States
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RK
Rohit Kumar
Colleague at Iron MountainGurugram, Haryana, India
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AP
Ashley Polk
Colleague at Iron MountainDallas, Texas, United States
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Quick answers generated from the profile data available on this page.
Andrés Torres works for Iron Mountain.
Andrés Torres is listed as Omnichannel Customer Experience | Sales & Service Design | Customer Service Strategy | Digital & Ecommerce | Operational Excellence at Iron Mountain.
AeroLeads has found 1 work email signal at @ironmountain.com for Andrés Torres at Iron Mountain.
Andrés Torres is based in Colombia while working with Iron Mountain.
Andrés Torres has worked for Iron Mountain, Pontificia Universidad Javeriana, Adidas, Scotiabank Colpatria, and Colpatria Multibanca Del Grupo Scotiabank.
Andrés Torres's colleagues at Iron Mountain include Christina Stone, Heungchul Shin, Rafael Joubert, Shane Bratton, and Ahmed Odunlami.
You can use AeroLeads to view verified contact signals for Andrés Torres at Iron Mountain, including work email, phone, and LinkedIn data when available.
Andrés Torres holds Master'S Degree, Marketing from Universidad De Los Andes.
Andrés Torres is listed with skills including Leadership, Customer Experience, Salesforce.Com, People Management, Agile Project Management, Itil, Revenue And Profit Growth, and Data Driven Decision Making.
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