André Luís Dos Santos Email & Phone Number

State Of Santa Catarina, Brazil

São José, Santa Catarina, Brasil

💼 Technical Support and Software Testing in Medical ManagementAs a dedicated professional, I played an essential role in providing world-class support to users through channels such as chat and email. My responsibilities included addressing intricate questions about specialized medical management software, catering to cooperative organizations within the same industry.🚀 Proactive Testing and Feature EnhancementI excelled in conducting meticulous software testing, identifying and reporting issues or malfunctions. My proactive approach ensured continuous evaluation of software functionality, contributing to the delivery of high-quality solutions.📈 Effective Collaboration and Detailed DocumentationI demonstrated effective communication skills by gathering crucial information and creating internal notes to keep the team informed about implemented actions. Working closely with the development department, I opened and analyzed tickets when software errors were detected, ensuring efficient resolution.📝 Process Documentation and Client TutorialsCommitted to excellence, I documented and updated internal procedures, in addition to creating detailed tutorials for clients, contributing to the optimization of software usage.🌟 Exceptional Customer Service and Continuous Improvement StrategiesI stood out by providing courteous and respectful customer service, fostering positive relationships. Moreover, I actively participated in strategic meetings with the team to develop innovative initiatives, identifying opportunities for improvement for both the company and clients.My comprehensive experience and versatile skills make me an ideal candidate to significantly contribute in dynamic technology and healthcare environments. I am enthusiastic about exploring opportunities that allow me to apply and expand these skills.

Florianópolis, Santa Catarina, Brasil

Highlighted Professional Experience:💼 Technical Support Specialist in Hosting ServicesAs a dedicated professional, I played a crucial role in assisting users through chat, providing specialized technical support in hosting services. My responsibilities included promptly responding to service requests and skillfully directing them to the corresponding departments.🛠️ Deep Mastery of Technological ToolsI demonstrated outstanding proficiency in using the Zendesk tool, while analyzing, documenting, renewing, and resolving domain-related issues. My ability to conduct tests to identify a variety of problems contributed to maintaining service quality.🔍 Expertise in Configuration and Technical AnalysisI conducted analyses and configurations of DNS, managing record types such as A, CNAME, TXT, SRV, MX. Additionally, I exhibited familiarity with Cpanel and WHM tools, assisting in CSR/SSL installation and configuring email services.🚀 Complex Problem Resolution and Technical InnovationI excelled in resolving highly complex issues, including website access errors and identifying malware in client applications. My proficiency in log analysis and the use of SSH commands in internal procedures demonstrated a proactive approach to technical innovation.🤝 Clear Communication and Positive Customer RelationshipsI maintained clear and appropriate communication with customers, respecting ethical principles and company objectives. I provided courteous and respectful customer service even in challenging situations, closing support interactions only when the customer indicated satisfaction or directing them for additional assistance as needed.My diverse experience and advanced technical skills position me as a professional ready to make a significant contribution in dynamic technology environments. I am excited to explore new opportunities that allow me to apply and enhance these skills.

Itajaí, Santa Catarina, Brasil

Professional Experience in Online Support:🚀 Exceptional Customer Support via Chat and EmailAs an online support specialist, I stand out for providing efficient and courteous assistance through chat and email, ensuring a positive experience for customers.📌 Precision in Executing Essential TasksI accurately perform essential tasks such as registration confirmation, technical scheduling, and providing detailed information about invoices and TV and Internet service plans.💡 Quality and Personalized Technical AssistanceI offer high-quality technical assistance, covering everything from simple clarifications to personalized invoice handling, effectively meeting the specific needs of customers.🔐 Strategic Closure of Support InteractionsI demonstrate skill in closing support interactions, waiting for the customer's indication that they no longer need assistance. When necessary, I identify and categorize issues, efficiently directing them to the appropriate department.🛠️ Proactive Problem ResolutionI take a proactive approach to resolving customer issues, acting within the company's scope and prioritizing customer satisfaction and loyalty whenever possible.My track record demonstrates a continuous commitment to excellence in customer service and delivering effective solutions in a dynamic online support environment. I am excited to contribute my skill set to innovative teams.