I am a situational Leader driven in all aspects of project and operational management, contributing towards the goal of excellence through time management, impeccable customer experiences and commitment to meet organization’s profit goals and market leadership.I am an adaptable, authentic and innovative leader, committed to transparency and improvement of processes.I authored my capability in collaboration, communicating and driving decision-making, conflict management and emotional intelligence. I advocated the techniques how to embrace challenges and generate negotiation results as also demonstrate invaluable outcome in employee engagement and business sustainability. Some of my achievements: 🏆Area Quality Manager for eight area hotels by increasing consistency and profitability.🏆Orchestrated accountability for team of 180 with 11 direct reports, driving incremental revenue.🏆Upgraded team development for all area hotels and scored employee engagement with 93%. 🏆Generated GOP 7% from 28% to 35% for entire F-B departments using cost positioning measures. My Core Competencies:✔️Stellar revenue plus business acumen✔️Implementing SOPs and brand essentials✔️Sales and marketing strategic planning✔️Communicator in decision making ✔️Interpersonal skills and time management✔️Educational facilitator developing creativity✔️Skilful adaptability with collaboration✔️Engaging team builder✔️Hands on pro active and doable approach My Hard skills: ✔️Materializing business acumen ✔️Optimizing P-L and Flow Thru ✔️Effective sales & marketing strategy ✔️High educational facilitator✔️Corporate trainer✔️Proven revenue knowledge✔️Accomplished pre - opening ✔️Project Management ✔️Operation Management My Transferable skills:✔️Owner thinking process✔️Adaptability✔️Collaboration✔️Communication✔️Conflict Management ✔️Emotional Intelligence✔️Situational leadership✔️Negotiation ✔️Embracing challenges ✔️Team engagement ✔️Time ManagementThank you
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Project Executive ManagerPullman Hotels & Resorts Oct 2014 - Sep 2019Pullman Guangzhou Baiyun Airport, Guangzhou, Guangdong, ChinaCORE CONTRIBUTION AND KEY ACHIEVEMENTS🏆 Best Airport Hotel China award by Skytrax for guest satisfaction from 2015 till 2019.🏆 Second best Airport Hotel World award by Skytrax for guest satisfaction from 2017 till 2019. 🏆 Best Accor Hotel for annual incremental revenue together with p.a. Occ.90% in G.C. ✔️Developed success through situational leadership of cross-functional teams, empowering individuals to engage in driving high performance. ✔️ Leading Guest Relation Management with Occ. increase by 9% and Flow Thru growth by 13%. ✔️Departmental cost reduction by 4.5% with transforming preventive maintenance (PMM) waste management throughout all departments. ✔️Built and convert pipeline of high-value leads (corporate- transient-members-suppliers) 1500 customers with extra value of $1.2m annual.✔️Transformed KPIs for operational departments to steam up financial results, enabling performance and willingness of all HODs to be the leader in the market. -
Area Quality ManagerAccor Apr 2011 - Aug 2014Pullman Guangzhou Baiyun Airport, Guangzhou, Guangdong, ChinaCORE CONTRIBUTION AND KEY ACHIEVEMENTS🏆Led and increased LQA brand audit score from 74% to 83.1% to advocate high hotel reputation.🏆Supporting Area General Manager for eight area hotels in pacing consistency and profitability.🏆Strengthen Reputation Performance Score (RPS) from 89%to 93% for overall guest satisfaction.✔️Planned and setting up In-house Survey "Pulse" to transform our take action capability from 70% to 90% and therefore pushed our Guest loyalty and business capacity by 25%.✔️Guarantee implementing all brand essentials and relevant training developments to keep top rank and guest satisfaction to uphold hotel audit objective of 90%. ✔️Shaped team development and reward system scoring employee engagement of 93%.✔️Lowered customer complaints with 31% by launching formal HOTSOS feedback system.✔️Instilled culture of accountability for whole team improving Problem solution ratio by 22%. -
Assistant Director Of Food And BeverageAccor May 2008 - Mar 2011Pullman Guangzhou Baiyun Airport, Guangzhou, Guangdong, ChinaCORE CONTRIBUTION AND KEY ACHIEVEMENTS🏆Pilot GOP increase by 7% from 28% to 35% for total F-B department through team engagement. 🏆Significant negotiating and pricing techniques with customers slash administrative costs by 20%. ✔️Using dynamic +cross selling techniques to empower departments optimizing revenue streams. ✔️Decrease and transform team turnover by 3.5% foster mentorship and empower reward system.✔️Maintaining high level of inventory and neutralize all spoilage and slow moving items by 25%.✔️Strengthen Service and Product in all F-B outlets to maximize customer satisfaction and revenue. ✔️Initiated team cross functional working to increase motivation and achieve department top results.
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Assistant Manager Of Food And BeverageNovotel Hotels Sep 2007 - Apr 2008Novotel Citygate Hong Kong - Airport HotelCORE CONTRIBUTION AND KEY ACHIEVEMENTS🏆Proactive enhance work flow changes for all outlets to increase effectiveness by 15%.🏆Using critical thinking and cost analysis to extract all cost effective elements by 8%.✔️Developed training program for F-B team to gain in-depth knowledge of service and product.✔️Give constructive ideas how to change daily operation by using time management.✔️Implement unified communication system throughout F-B team to maximize service delivery. -
Assistant Director Customer ServiceEdelweiss Corporate Guest House Apr 2006 - Sep 2007Gauteng-Johannesburg, South AfricaCORE CONTRIBUTION AND KEY ACHIEVEMENTS🏆Top performing guest covers revenue by 20% leading and developing sales training with kitchen and service team to obtain menu knowledge for up selling activities. 🏆Accomplish first time online exposure and generate 10% revenue increase retaining customers.✔️Activate service team to deliver professional European restaurant service for the first time. ✔️Mentored team cross training between kitchen and service.✔️Inventing live cooking station to attract guests and create interactive restaurant environment. -
Restaurant ManagerCafe Deco Feb 2003 - Mar 2006Hong KongCORE CONTRIBUTION AND KEY ACHIEVEMENTS🏆 Accomplish organizational change to maximize efficiency of daily operation by 45%.🏆Introduce first time signature dishes and menus to stimulate attractiveness and therefore online and offline exposure increase by 23%. ✔️Building high performance and product knowledge of team to gain up selling possibilities. ✔️Established incentive program and special sales training to motivate our front team in revenue driven approach to all customers. ✔️Create productive annual promotion plan with entire team to be flexible in customer preferences and therefore better control of revenue goal.
Andreas O. Education Details
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University For Business Development, Germany, BerlinA -
College Exchange Program In Australia,Sydney (English Studies).A
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Gymnasium Diploma -School Of Hotel Administration/Hcima/German Institute Of MunichA
Frequently Asked Questions about Andreas O.
What is Andreas O.'s role at the current company?
Andreas O.'s current role is 👍TRANSFORMATIONAL LEADER LIFTING OTHERS.
What schools did Andreas O. attend?
Andreas O. attended University For Business Development, Germany, Berlin, College Exchange Program In Australia,sydney (English Studies)., Gymnasium Diploma -School Of Hotel Administration/hcima/german Institute Of Munich.
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Andreas O.
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