Andy A. Email & Phone Number

York, Uk

• Provided end-to-end account management of select customers, cultivating and maintaining key relationships to drive sales, implement initiatives and exceed targets.• Resolved customer issues as point of contact for problems, preventing escalation and ensuring excellent customer experience.• Managed risk areas including members looking to partner with other suppliers by highlighting expansion and development opportunities.• Implemented new strategies, changes and projects, focusing on analysing the impact of changes. • Supported the implementation operations during change transformation within the processes to introduce solutions. • Investigated and analysed the output of audits, identifying the trends, forecasting any issues, and mitigating effectively.• Liaised and collaborated with key stakeholders to build rapport and ensure accurate compliance with requirements.

Yorkshire

• Cultivate new and existing relationships with key accounts, achieve targets and drive business further.• Led the delivery of problem solving and troubleshooting customer concerns, eliminating issues and maintaining an exceptional level of service and customer experience.• Implement and drive marketing campaigns, promotions and business development strategies through various platforms and customer engagement including telephone, email, internet and social media. • Retained knowledge of all competitor activity, market trends and activity, generate future forecasts and supporting account managers

• Deputy to the Commercial Manager, leading administration and despatch teams, ensuring all office systems and procedures are operating seamlessly.• Produced departments KPIs, provided auditing internally as well as leading and implementing Health & Safety protocols.

• Line Manager of 6 x Administrators.• First point of contact for all customer enquiries.• Evaluate and improve office systems and procedures.

East Yorkshire

• Took ownership of data analysis and led projects to improve service and delivery across functions in building systems and improving internal processes.• Generated weekly/monthly sales statistics for analysis, forecasting and predicting trends in the market, and created spreadsheets for forward projection.• Engaged with customers, delivering high level of service to respond to enquiries and drive business further through good customer experience.• Developed innovative website for sales ordering which streamlined administration processes, provided a paperless pipeline and improved efficiency.• Developed talent within the team by inspiring, directing and coaching effectively, creating a motivating ethos.

East Yorkshire

• Coordinated all deliveries of motorhomes and caravans to dealers, working efficiently with production departments to ensure products were ready on time.• Ensured all financial requirements were met, transport arrangements were organised efficiently, and vehicle inspections were carried out on time.

East Yorkshire

• Provided organised and efficient administration to the organisation, liaising collaboratively with external customers and internal teams.• Order processing. Inputting all specifications, special models, build instructions and individual requests into the system to ensure all orders satisfy customer requirements. • Processed all relevant documentations front to end and coordinating any returns or faulty product procedures.

Ba (Hons), History And Politics, 2:1

A Levels, History, Geography, General Studies, B,B,C

Gcse, German, French, Biology, Chemistry, Physics, Mathmatics, History, English, 1 X A, 6 X B, 2 X C