Andy A. Email & Phone Number

Punta Gorda, Florida, United States

Port Washington, New York, United States

Greater New York City Area

Spearheaded efforts across handling the entire spectrum of functions pertaining to Governance and Performance Management (SLA, KPIs, Financials); ensuring Compliance and Efficiency in Operational Functions and Account Management and Revenue Growth for Signature Accounts. Highly successful in procurement and project management from the inception to the execution. Played a stellar role in managing projects for Global and Domestic Data/Voice Networks. Demonstrated excellence in conducting C-Level Client Communications, Quarterly Business Reviews, Strategizing and promotion of Product Roadmap and Software Enhancements. Focused on assisting in the design and implementation of improved processes across all MDSL clients.

Greater New York City Area

Fulfilled a critical role of developing, optimizing, and maintaining up to date inventories of clients’ telecommunications services in the US, Asia, and European Markets. Served as a crucial point of contact for the client team on operational and service issues. Instrumental in auditing Client Spend and authenticating whether services are billing accurately; successfully recovered over $10M in savings. Engaged in analysing the cost efficiency of the clients’ network and developing recommendations for optimizations. Entrusted with the responsibility to maintain contract databases of assigned clients, authorize pricing and recognize areas of improvement to generate savings; escalate client help desk ticket submissions until resolution; develop process maps, work flows, and procedures. Built excellent client relationship and ensured that invoice pay on time SLA's are met on a monthly basis.

Greater New York City Area

Analyzed and audited telecommunication vendor invoices involving local, long distance, wireless, and data services to identify errors using automated and manual approaches and dispute with carriers. Involved in accessing monthly telecommunication costs and developing recommendations for monthly and annual savings. Played a key role in negotiating directly with telecommunication carriers to minimize IT expenses as well as hammered out a deal effectively with software and hardware vendors to decrease expenses and improve the contract. Followed to negotiate and secure the accurate refund/credit amounts of identified errors; updated and ensured the accuracy of the refund amounts and communicated cost savings/refunds to all stakeholders. Spearheaded and documented the implementation of new services.

Greater New York City Area

Served an influential role in generating savings in excess of $1M for Fortune 500 global banking client. Reviewed invoice charges to determine compliance with inventories and negotiated contract rates, process clients’ invoices for approval and payment for a combined total of $10M/year. Managed up to date inventories of clients’ telecommunications services in the US, Asia, and European Markets. Actively participated in analyzing the cost efficiency of the clients’ network and developing recommendations for optimizations.

Greater New York City Area

Recognized for successfully achieving 100% of team revenue goal equating to $5.3+ Million in 2003. Forged strong relationships with senior management to implement the strategies necessary to accomplish targeted objectives. Oversaw and ensured all information including, contracts, invoices, and CSRs have been gathered from initiation to completion of the project. Identified erroneous charges on local, long distance, and international invoices and customer service records and reconciled financial data to ensure accuracy and resolve discrepancy. Involved in verification of rates/tariffs through online tariff databases, and compared to client contracts. Engaged in follow-up with phone companies to negotiate and secure the accurate refund/credit amounts on identified errors within stipulated timeframes; intimated client with the necessary back-up documentation when the refund was secured.

Greater New York City Area

Instrumental in maintaining 95% accuracy in data entry errors and problem log issues. Tasked with placing orders for billing invoices and CSR records with vendors with continuous follow-through until closure. Ensured service impacting issues were resolved in a 24hr time frame and escalated to vendor management when deadlines were missed.

Bachelor’S Degree, Bachelor Of Science In Business Management

Associate’S Degree, Associates Of Science Degree Business Administration-Management