Andy A. Email & Phone Number

• Provide advanced IT desktop support for 260+ staff members including installing, diagnosing, repairing, maintaining, and upgrading all organizational software, hardware and equipment while ensuring optimal workstation.
• Troubleshoot system issues and problem areas (in person, by telephone, or via work order) in a timely and accurate fashion, and providing end-user assistance and performing upgrades and repairs where required;
• Manage end user accounts, permissions, access rights, and storage allocations in accordance with best practices
• Supervise staff of two employees involved in managing, maintaining, installing, troubleshooting, and diagnosing PCs, Macs, tablets, and other portable devices used by staff members;
• Coordinate with network engineering, business application, and database administration functions to implement desktop and server systems that utilize industry best practices to meet University requirements;
• Anticipate, mitigate, identify, and correct hardware and software issues on servers, escalating incidents as needed;

Bachelor'S, Computer Information Systems, Accounting

Bachelor Of Business Administration, Accounting