- Highly analytical and forward-thinking professional armed with over one decade of highly successful experience in Cyber Security, service management, incident management, project management, documentation, testing new systems and facilitating process improvement initiatives.- Experienced IT professional with solid IT system administration and technical support background, possess proven ability to ensure the smooth running of IT systems and to provide IT services that will improve the efficiency, security and performance of an organisation. - Creative Lead Technology Specialist known and respected for solving highly technical IT challenges, formulating strategic process improvement procedures and leading complex IT projects from conceptualisation to delivery.- Street smart IT Expert with extensive experience in installing, maintaining, configuring and troubleshooting complex computer software and hardware issues.- Dedicated, focused and excel at prioritising, completing multiple tasks simultaneously and following through to achieve project goals.