Andy Abbott Email & Phone Number

Stoke-On-Trent, United Kingdom

B&Q Festival Park

Design and planning of Kitchens, Bathrooms and Bedrooms. Using measurements either supplied by the customer or visiting the customers home to measure the project I am then able to create an inspiring design having ascertained all of the customers needs. Being passionate about the customer is key to the role.

B&Q Meir Park

Processing Customer Orders (In depth knowledge of SAP-CO system)Actively encouraging lead growth (And taking leads)Retrieving daily figures and briefing to staff membersProcessing SE3 orders onto the system with the relevant paperworkConducting POS setups from EventsDealing with customer complaints of any natureHolding ‘Mini Briefs’ with staff for department ideasKeeping the Showroom plinth displays to a high standardFitting new display stock to the Showroom plinthManaging Isle staff to ensure standards are kept to a maximumEfficiently using the SE3 system to both take and follow up customer appointmentsUse 20/20 CAD program to assist with in-store designs when neededActively engaging every customer Using the Epos tills, including authorising transactions of high valueEnsuring product knowledge is always up to date Knowing what current offers competitors have to stay ahead

B&Q Meir Park

Supervising the Tradepoint department of 12 staff membersBoth opening and locking up the main Tradepoint entrance/exit doors and removing till drawers at the end of shiftsTaking trade customer orders, both in-store and telesalesPromoting and opening new trade accountsUsing the Epos tills, including authorising transactions of high valueMaintaining the Tradepoint stock warehouse of over 9,000 linesOrdering stock ensuring key lines are always in stockConducting daily stock reports to maintain database accuracy levelsChecking daily sales against tight weekly budgets setMotivating staff members and informing of any key informationRunning extractions of stock for uplift from previous cataloguesCorrecting any orders with problems including all back-office functions to ensure customers needs are metStaying ahead of the competition, both locally and nationwideHaving an extensive knowledge of all products sold within the departmentEnsuring stockloss is kept to a minimumSetting up all promotional product displays and printing the relevant POSDealing with customer complaints

During employment a large number of skills and knowledge have been gained to enable competence to fit a full kitchen/bathroom/bedroom to include:Any cold or hot water plumbing (Push-fit or Solder)Basic ElectricsJoinery (Kitchen cabinets, fillers, doors, handles, skirting boards, etc)Power tool handlingTilling and Grouting to a very high standardLaminate flooringPainting and DecoratingInstalling appliancesPlaster boarding wallsPlastering on a small scaleDealing with temperamental customers plays a key part of this role, remedial work for B&QProblem solving, ensuring a suitable solution is found to any fault discovered

Btec National Diploma For It Practitioners, Information Technology

Triple Merit

Education record