- Owning the security operations on behalf of the CISO.- Developing security recommendations, tasking the cyber security ops team on mitigating actions.- Assisting Professional services teams to develop secure by design implementations, supporting our client’s compliance requirements.- Provide cyber security consulting expertise to account management teams and clients, acting as a virtual CISO when required.- Management of internal company and client SOC function.- Manage security reviews of existing products and services.- Contributing to the Group Information Security governance process.- Supporting individual business units in ensuring that they are managing information appropriately to maintain the appropriate risk appetite across Group.- Participating in audit-related activities to ensure compliance with Group policies and developing action plans for the remediation of non-conformities.- Developing and maintaining the Information Security Policies and Standards for Group.- Provide security related technical consultancy to the CISO, team members and business units.- Supporting the development of the Group Information Security Strategy.- Provide input and insight into the risk register, feeding into internal and group reporting as required.- Managing penetration testing for clients, from pre-sales and scoping to delivery.- Managing clients certification and compliance requirements for Cyber Essentials, ISO and GDPR.

- Provide advice and expertise to clients looking implement Cyber Essentials and IAME Governance.- Subject matter expert on cyber security. - Monitoring and maintaining client compliance to specific legislation i.e Cyber Essentials, GDPR, IASME Governance, ISO or PCI compliance. - Responsible for creation of security best practices and implementation of these policies and methodologies.- Ensuring that client endpoints remain secure by enforcing agreed policies and settings to 650 servers and 4000 endpoints across 100+ network locations.- Responsibility for SIEM rollout, configuration and ongoing monitoring.- Threat intelligence and exploit tracking.- Security awareness training and assessments.- Performing phishing testing for clients with reporting.- Performing penetration testing, vulnerability assessments and security audits.- Advanced Firewall configurations incl. using Sonicwalls with CGSS for IPS, SSLVPN for remote access, content management and QoS. - Escalation point for security incidents.

- Perform installations, integrations, configurations, upgrades, troubleshooting, and performance tuning of various software technologies from multiple vendors.- Responsible for the management of the NOC team members.- Actively recommend improving, assigning, and supervising changes to existing processes for managing, maintaining and monitoring client network and server infrastructures.- Provide technical leadership and mentorship to the team on complex site issues that require assistance.

Researched complex customer problems, issues, and circumstances and provided recommendation, alternatives and risk assessments to project manager.- Designed, implemented and managed technical solutions and projects for specific customer requirements.- Performed server and domain migrations, virtualisation and consolidation projects.- Ensured completion of deliverables, managed schedules, met milestones, and ensured creative /technical success.

- Created and managed system requirements, specifications and the requirements verification data base.- Recruited both helpdesk staff and other engineers to fulfill the support requirements internally and successfully transitioned the clients to our new support desk.- Technical lead on all projects from concept to implementation.- Provided support of all systems in use by our clients.

- Created and executed project work plans and revised as appropriate to meet changing needs and requirements- I worked for NetworkD as a technical consultant providing systems life-cycle management, endpoint security management, service desk, and IT process improvement solutions to organisations worldwide- Responsible for operating system deployment techniques using hardware independent imaging- Designed and developed integration with external systems

- Ensured that problems are prioritised and managed in accordance with defined procedures - Implemented LANDesk training course for new recruits, increasing profitability- Ensured reduction of recurring incidents at the servicedesk by creation of Problem records and determining their root cause- Utilised reports to make service improvements within the enterprise

- Oversaw the maintenance, support, troubleshooting, and installation of all server, desktop, and networking systems.- Responsible for windows server 2003 upgrades/implementations- Assisted in the preparation and designation of user requirements for new and existing systems- Managed LANDesk training for all staff