Andy Anderson Email & Phone Number

Celina, Tx

Responsible for installation, upgrades, remote technical support, troubleshooting, and repair of telecommunications systems, generally focusing on our largest customer base of VA Medical Centers and Clinics. These VA locations are served by both legacy and VoIP SIP enabled server based PBXs (Cisco & NEC).• Serving as lead Installation engineer on installs of Cisco CUCM and installs and upgrades of NEC PBX systems.• Remotely supporting on-site technicians in troubleshooting, additions, and repairs of PBX systems and related servers.• Installing, maintaining, troubleshooting, and repairing trunking between PBX systems (P2P IP Fusion, LAN based Fusion, CCIS, QSIG, SIP) and the PSTN (ISDN, T-1, 4W & 2W E&M, Ground Start, Loop Start).• Generating installation and upgrade documentation, technical descriptions, and installation & maintenance procedures.• Coordinating with VA OI&T networking engineers to migrate from legacy analog & digital terminals to VoIP based solutions. • Installing and testing SV9500, SV8500, IPX, Media Converters, Media Gateways, and SIP terminals. • Installing and testing Cisco CUCM, CUC, and Voice Gateways. Preforming database collection and station user training.

Gainesville, Florida

Responsible for maintenance, installation, vendor product testing & selection, troubleshooting, and repair of telecommunications systems in the Shands Healthcare network. The Shands network includes over 70,000 ports served by variety of PBX systems, both legacy and VoIP SIP (SV8500) enabled server based PBXs.

Deland, Fl

Provided technical assistance by phone and on site to technicians and engineers to resolve technical issues and assist with installations and maintenance of NEC Enterprise-class products in business, healthcare, government, academic, and hospitality environments.

Irving, Tx

• Supervised NEC America's system engineers to successfully release new NEAX 2400 products and applications. • Set up test plans to effectively test and release quality products to the field. • Reported comprehensive evaluation status to management at NEC America and NEC Japan. • Coordinated the efforts of nine system engineers, developing bonus objectives, and writing engineer performance reviews. • Traveled to customer locations to resolve technical problems and contractual issues. • Major product evaluations included IPX (IP telephony enabled) systems and IPX/UMG (24576 port NEAX system).

Irving, Tx

• Provided technical assistance by phone or on site to technicians and engineers to resolve problems and assist with installations. • Supported NEAX 2400 RDS, HDS, MDS, MDX, ICS, Wireless PCS, and IMX installations in North America. • Served as technical instructor for NEAX 2400 products including IMX, CCIS/ISDN, and Fusion systems. Selected to travel to Abiko, Japan to gain knowledge of new IMX 1.0, 1.5, and FCCS (Fusion) systems from NECJ engineers, then teach these new systems to NECAM engineers and associates. Transferred to Systems Engineering department to evaluate IMX products in the lab prior to product release. • Supported IMX Beta sites during installation, cutover and software upgrades to provide quality products to customers. • Represented NEC America during Tech Talk at NEC America User Group annual meetings.

Richardson, Tx

• Supervised installation teams on initial and extension installations of the DMS product line. • Built, tested and troubleshot initial COs and STP systems. • Worked on in service systems to upgrade software and hardware. Primarily assigned to GTE and Southwestern Bell sites