Andy Armstrong Email and Phone Number

Duties & Responsibilities• Receiving orders by telephone from pharmacies, hospital pharmacies, Dispencing Doctors Surgeries and pharmaceutical wholesalers.• Capturing orders received via telephone, fax or e-mail in Esker or SAP.• Answering Customer queries by telephone.• Liaising with internal departments including distribution and logistics to ensure that queries regarding deliveries and orders are resolved.• Logging Customer claims and taking responsibility to investigate issues to a satisfactory conclusion and communicate the results to the customer when necessary.• Raising Credits or Debits in SAP relating to Customer claims.• Raising Customer Rebates in SAP.

Duties & Responsibilities• Close liaison with all custom moulding customers providing support / service on all technical and non technical matters.• Relationship building with customers by means of regular planned visits and meetings with key personnel.• Service of all custom moulding accounts in a sales capacity.• Close liaison with customers to obtain weekly forecasts of product requirements.• Close liaison with Production Manager and Printing Manager for planning of production runs.• Close liaison with customers and technical department regarding the design of new products and moulds.• Close liaison with projects department and technical department regarding the setting up and implementation of new production factory on the South African North coast.

Duties & Responsibilities Close liaison with all Customers providing support / service on all technical and non technical matters. Relationship building with all Customers by means of regular planned visits and meetings with key personnel. Responsible for the implementation of the Quality department whilst the company was in its infancy including the design of all the Quality working documents. Setting up and control of specifications and standards internally and with Customers. Evaluation and testing of new and modified products. Data collection for and generation of monthly Quality reports. Close liaison with key customers to obtain weekly forecasts of product requirements. Close liaison with Production Manager and Printing Manager for planning of production runs. Implementation and control of in-coming goods inspection department, especially focusing on raw materials. Implementation and control of quarantine area for Customer returns and rejected products. Close liaison with various departmental Managers on the development of new products. Close liaison with Systems Manager and personal involvement in the setting up of the ISO 9000 Quality System. Involved in the initial stages of a HACCP system.

• Regular planned visits with Key Account personnel.• Development of newly launched products including introduction of products to existing and potential Customers.• Provide support on all Quality matters, including Customer Complaint investigation.