● Onboarding new clients & documenting their entire network infrastructure● Business continuity appliance configuration, installation & migration● Enterprise server installation & configuration● Training end-users & employee’s over the phone and in-person● In-person and over the phone workstation installation, helpdesk troubleshooting, and a variety of end user problem resolution● Handling escalations & network emergencies

● Hardware setup, imaging, and on-site installation ● Patching and monitoring hardware, hypervisors, virtual machines, and backups to make sure the software is up-to-date and working properly● In-person and over the phone workstation installation, helpdesk troubleshooting, and a variety of end user problem resolution● Assisted in office administration/ management tasks during the COVID-19 pandemic as much of the team worked from home● Received incoming mail, conducting post-sale tasks, inventory control, working with management to coordinate technician workflow & projects

● Installing and setting up TVs, home theater systems, security cameras, and homeWiFi systems● Troubleshooting within basic networking and software/ hardwarerepairs● Home assessment & surveying for hardware installation● Further developed excellent customer service skills

● Helping customers with their damaged or broken phones, tablets, orlaptops● Diagnostics/Repair on iPhone and Samsung brand phones using theproper tools and procedures● Worked well on tight deadlines and excelled in efficient workflowsthat exceeded company expectations● Attention to detail when completing work orders● Educating customers when needed to assist them in developing anunderstanding of services provided

● Craigslist, internet ads, local newspaper & word of mouth.Jack-of-all-trades Computer service & Hardware repair