Andy B. Email & Phone Number

Harrisburg, Pennsylvania Area

• Roles included consultant, researcher, problem solver, advisor, liaison and developer for production reporting processes.• Prepared reports and pre-loaded files for internal and external entities on a re-occurring or ad hoc basis. Acted as advisor and/or consultant to various departments within CBC, subsidiaries and external customers to answer business and analytical questions related to department deliverables.• Developed and maintained complete and accurate documentation related to the production of department deliverables.• Participated in basic to mid-level projects providing input and support for successful project completion while managing day-to-day work flow and priorities.• Demonstrates flexibility in work habits and patterns by adjusting and responding to regular changes impacting group reporting, regulations, the healthcare industry and customer needs.

Harrisburg, Pennsylvania Area

• Directed job scheduling, production and troubleshooting activities to support the processing of approximately 2500 active jobs.• Established and maintained daily, weekly and quarterly production schedules in compliance with customer requirements.• Evaluated, installed and implemented software applications for various departmental needs.• Participated in the development of system policies, production standards, quality assurance measures and business recovery testing procedures.• Coordinated printing job outputs. • Participated in on- and off-site business recovery exercises.• Provided 24-hour on-call troubleshooting support to computer operations, systems programmers, product administrators, security and other internal applications areas.

Harrisburg, Pennsylvania Area

• Coordinated job production, scheduling and JCL corrections of batch jobs.• Monitored batch cycles and troubleshot processing errors.• Provided after-hours helpdesk support for on-site and remote users.• Maintained system availability and performed system IPL’s.• Managed the production of printing jobs, EOB’s checks, reports and invoices.• Maintained tape library.