Andy B. Email & Phone Number

Harrisburg, Pennsylvania Area

• Roles included consultant, researcher, problem solver, advisor, liaison and developer for production reporting processes.
• Prepared reports and pre-loaded files for internal and external entities on a re-occurring or ad hoc basis. Acted as advisor and/or consultant to various departments within CBC, subsidiaries and external customers to.
• Developed and maintained complete and accurate documentation related to the production of department deliverables.
• Participated in basic to mid-level projects providing input and support for successful project completion while managing day-to-day work flow and priorities.
• Demonstrates flexibility in work habits and patterns by adjusting and responding to regular changes impacting group reporting, regulations, the healthcare industry and customer needs.

Harrisburg, Pennsylvania Area

• Directed job scheduling, production and troubleshooting activities to support the processing of approximately 2500 active jobs.
• Established and maintained daily, weekly and quarterly production schedules in compliance with customer requirements.
• Evaluated, installed and implemented software applications for various departmental needs.
• Participated in the development of system policies, production standards, quality assurance measures and business recovery testing procedures.
• Coordinated printing job outputs.
• Participated in on- and off-site business recovery exercises.

Harrisburg, Pennsylvania Area

• Coordinated job production, scheduling and JCL corrections of batch jobs.
• Monitored batch cycles and troubleshot processing errors.
• Provided after-hours helpdesk support for on-site and remote users.
• Maintained system availability and performed system IPL’s.
• Managed the production of printing jobs, EOB’s checks, reports and invoices.
• Maintained tape library.