Andy Baker Email & Phone Number

Upminster, Gb

➢ Led a team of insurance operatives to ensure telematics products were issued in a timely manner.➢ Co-ordinated daily allocation of work to ensure manageable workloads. ➢ Supported the development of junior members skills through quality checking, process compliance and coaching. ➢ Arranged and chaired weekly team meetings, focusing on achievements and identifying areas for improvement.➢ Liaised with telematics providers to maintain good working relationships and to highlight and resolve any potential issues ➢ Dealt directly with customers, responded promptly to any complaints and forwarded unresolved issues to appropriate departments allowing for improved communication skills through problem analysis and problem solving.

➢ Responsible for providing regular customer reports to keep underwriting teams informed of issues that may affect future premiums. ➢ Provided support to the claims team by assisting with queries and providing individual customer reports to aid in the claims handling process➢ Assisted with the launch of a new telematics product offering by providing input on relevant documentation and required procedures➢ Ensured telematics devices were distributed to customers in a timely manner in accordance with policy terms.

London Area, United Kingdom

➢ Responsible for training new employees to familiarise them with various systems and underwriting guides, whilst also educating them on underwriting principles and risk awareness.➢ Met individual KPI targets, whilst working with the wider team to achieve collective targets. ➢ Trusted point of contact for team members, providing assistance with underwriting queries and the ability to sign off rates within authority limit.➢ Dealt with more complex enquiries and assisted with police enquiries➢ Liaised with brokers to provide terms on new business presentations.➢ Developed strong stakeholder relationships, identifying opportunities to expand accounts.➢ Gained greater experience handling more complex combined risks

➢ Underwrote and negotiated business for the motor trade product within authority limits.➢ Handled a range of customer queries providing detailed information and assisted in developing accounts whilst maintaining underwriting standards.➢ Developed communication and teamwork skills whilst gaining experience in underwriting motor trade, commercial vehicle, commercial fleets including road risks, liability and internal risk.

➢ Supported the direct debit team with data processing, predominately the creation of new agreements.➢ Managed credit control within individual accounts, highlighting concerns and responding to queries quickly and efficiently.