Andy Beckman Email & Phone Number

Cincinnati, Oh, Us

Cincinnati, Oh, Us

In November 2022, I was recruited to transform the Hamilton County Sheriff's Office (HCSO) into Ohio's most technologically advanced Sheriff's Office, overcoming nearly 30 years of technological stagnation. By championing the principles of Customer First, Mobile First, and Cloud First, I have successfully driven the agency toward enhanced internal customer focus, mobility, and scalability for future demands.• Strategic Budget Advocacy: Spearheaded the initiative for an incremental IT budget increase to align with future objectives, resulting in a 62% budget increase to $2.7 million for 2024, with additional growth to over $4 million in 2025.• Board Membership and Regional Collaboration: I serve as a voting Board Member for the Sheriff's Office for County Law Enforcement Applied Regionally (CLEAR), also known as the Regional Crime Information Center (RCIC), which supports over 40 law enforcement agencies in Hamilton County, Ohio.• Cybersecurity Leadership: Established a state-of-the-art cybersecurity program by recruiting a nationally and internationally recognized expert to lead ongoing initiatives.• Modernized Communication Systems: Revolutionized internal communication by championing video as a communication tool and launching a new intranet based on a modern WordPress design.• Enhanced Training Efficiency: Significantly improved employee efficiency in classroom and field training by implementing web-based tools for testing and tracking recruits and trainees, effectively eliminating numerous outdated paper processes.

Newport, Kentucky, Us

Recruited to act as a change agent, innovation leader, and chief architect to design all aspects of the company's digital work environment. A vital member of the new leadership team charged with reversing struggling corporate performance. Instrumental in fostering a new company culture of innovation, technical leadership, consumer engagement, and process improvement.• Developed the strategic direction, designed and negotiated agreements, and project managed all aspects of StandUp Wireless' billing and rating platform migration and technology roadmap (BSS/OSS).• Leads and sets the cross-functional Digital Team strategy responsible for transforming my company's online sales funnel into an industry-leading consumer engagement and sales platform. • Directed and led a cloud migration (Oracle and AWS) from obsolete onsite physical hardware.• Saved over $300k annually by negotiating new and existing service provider agreements.• Directed the team and the product roadmap for StandUp Wireless' account management Android app that tripled active users to over 100k in less than a year.• Envisioned and project managed the installation of new AWS cloud architecture that provides future scalability and reliability and enhances security.• Initiated the company's cybersecurity program, including email phishing, cybersecurity training, and policy documentation.

Directed operational activities of a private-label wireless service provider for the government-funded Lifeline Assistance program. Accountable for Customer Care, Operations and IT departments, which included reporting, analytics, business process automation, application design, and implementation, network design oversight, reliability, incident response, and disaster recovery. Initiated corporate cybersecurity initiative, greatly reducing risk with credit card and PII data.• Achieved $11.7M bottom-line savings through astute contract negotiation with critical vendors.• Successfully, and professionally negotiated multiple vendor disputes worth over $1.4M in savings.• Deployed a 24/7 NOC to improve incident response while improving technical bench strength with career pathing.• Obtained PCI/CPNI compliance and dramatically improved the company’s cybersecurity by deploying up-to-date encryption technology and implementing modern IT policies and procedures.• Designed the complex FCC-required Lifeline billing and rating application changes with no significant bugs.• Led the integration of a new call center in less than 30 days, and CRM migration due to a pending corporate merger.

Enabled period of 10x growth by overseeing the expansion of the customer base, implementing online systems and processes, and proactively minimizing customer issues by optimizing data analytics. Oversaw Federal Lifeline Program compliance reporting.•Reached <7% failed recertification rate for the 2012 Lifeline recertification process.•Drove various cost-saving initiatives, saving $2M, including evaluation of alternate wholesale network partner. •Achieved faster response times and improved trouble ticket management by creating a Tier 3 support process. • Met a 59% increase in customer service call volume with a minimal cost increase, deploying automation technologies.

Enhanced and simplified customer experience, including successful modeling, design, and implementation of various innovative rate plan offerings. Facilitated smooth customer onboarding by implementing integrated enrollment application, handset replacement policy, and telephone number inventory management tool.•Reduced significant network provider expense 8% by designing, developing, and deploying a process automation algorithm that optimized wholesale purchasing for the entire company.

Reduced customer churn and improved profit margins by developing intelligent predictive analytics into company strategy. Launched Free Minutes loyalty program and managed all content including ringtones, wallpapers, and games. •Automated various customer support processes, resulting in a self-service of 95% of customer transactions.•Designed the company’s first customer account management Android application.

• Led team to replace prepaid billing and rating platforms (OSS/BSS), including evaluation and implementation of new platform. • Oversaw handling of patent infringement lawsuits and class-action lawsuit settlements. • Managed the development and application of activation-only “Starter Packs.”

• Surpassed 2004 sales goals by 125% across all managed retail stores. • Decreased shrink to $0 within 3 months at Mariemont store.• Reversed poor sales trends at Kenwood location, decreasing shrink to $0 within 3 months, and increasing sales consultants’ quality assessment score by 24%.

• Authored a change in commission structure assessment and a “Unique Wireless” rate plan proposal. • Reached 128% of wireless goal and 121% of wireline goal in 2001, and 118% of combined goal in 2002. • Completed Six Sigma yellow belt training and participated on the Six Sigma project team. • Rated Top Ten among consultants in 2002.

Master Of Business Administration - Mba

Bachelor Of Business Administration (Bba), Information Systems

Executive Education Certificate, Negotiations For Executives