• Lead and oversee all aspects of national operations, including strategic planning, budget management, and resource allocation.• Develop and implement operational strategies to optimise efficiency and drive business growth.• Directly manage a team of 7 and 165 indirect employees across multiple locations, providing guidance, mentorship, and performance feedback.• Manage and cultivate relationships with key government contracts, ensuring alignment with organisational objectives and building mutually beneficial partnerships.• Oversee all incoming and outgoing project documentation, including budget processes, to maintain accuracy and compliance with regulatory requirements.• Provide regular reporting on project progress to senior leadership, offering insights and recommendations for improvement.Key achievements:• Implemented a comprehensive overhaul of decentralised quality assurance practices, resulting in significant improvements in service quality for the Government Warmer Kiwi Homes Programme management, achieving 100% incentive attainment.• Proactively address issues and resolve conflicts to maintain positive relationships and promote a culture of trust and transparency with external and internal stakeholders.

• Led as the National Franchise Manager for 19 Franchisees, overseeing comprehensive operational functions.• Demonstrated adeptness in people leadership, team management, and professional development, creating a culture of growth and excellence.• Orchestrated health, safety, and security initiatives alongside project management, relationship cultivation, and meticulous financial management.• Spearheaded the composition and submission of tender proposals for significant government-led contracts, ensuring alignment with organisational objectives.• Strategically allocated resources, including personnel, equipment, and budget, optimising operational efficiency and efficacy.• Upheld rigorous performance standards, monitored operational metrics and KPIs, and executed corrective measures to enhance productivity and meet targets.• Championed process optimisation initiatives, identifying and rectifying inefficiencies to streamline workflows and elevate overall performance.• Proactively managed operational risks, devising and implementing mitigation strategies to ensure seamless continuity and minimise disruptions.• Ensured strict adherence to regulatory compliance, upholding legal standards and industry regulations across all operational endeavours.• Facilitated seamless communication and collaboration among departments, teams, and locations, creating synergy and alignment towards shared objectives.• Upheld a commitment to superior customer service, ensuring timely delivery of products/services and consistently meeting quality benchmarks.• Prepared comprehensive reports and presentations on operational performance, highlighting notable achievements and strategic insights.• Successfully expanded the franchise group from 5 to 19 within three years, demonstrating strategic insight and leadership prowess.• Augmented the Government Warmer Kiwi Homes Contract by $20 million, resulting in a 94% incentive payment achievement.

• Served in diverse New Zealand Defence Force roles, exhibiting exemplary leadership and operational proficiency.• Held pivotal positions such as S3 TRADOC Operations Officer, Operations Planning Officer, Senior Instructor, Training Officer, and Platoon Commander, showcasing versatility and adaptability.• Led, coached, and developed teams of up to 120 individuals in security, risk management, readiness, and response scenarios, creating a culture of excellence and teamwork.• Formulated and implemented training policies and doctrines to cultivate the next generation of leaders, ensuring organisational readiness and capability enhancement.• Expertly planned and executed operations and projects across varied geographic regions, including New Zealand, Asia-Pacific, Africa, and the Middle East, demonstrating strategic foresight and operational agility.• Managed operational budgets precisely, ensuring optimal resource allocation and financial stewardship.• Established and nurtured effective relationships with internal, interagency, and international stakeholders, creating collaboration and mutual success.• Demonstrated agility in adapting to change, overseeing the implementation of organisational policies, systems, and procedures, and driving change management initiatives.

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