Andy Bermio Email and Phone Number

o Strong understanding of adult learning principles which includes training life cycle, evaluatingotraining, conducting training needs etc.o Made suggestions that were used to revise Training Agendao Created modules on Soft Skills and tools utilization.o Conduct Product Specifics Training (both voice and chat) for prospective Consumer Support Representatives (CSRs)o Evaluate the trainees’ progress during training and nesting period. Ensured that trainees achieved matrices that will enable them to prosper as agents.o Keep abreast of the latest in training class materials. Identify problem areas, submit to the Trainng Manager proposed revisions.