Andy Birch Email & Phone Number

Idaho Falls, Idaho, Us

Directing the guest services functions including front-of-house services, event coordination, contract security, in-house security, sworn security, and contract first aid.Responsible For:-To manage the hiring, training, and scheduling of all Guest Services Personnel. (Ticket takers, ushers, t-shirt security, guest service desk personnel, and other front-of-house staffing.)- To supervise the performance of the entire Guest Services Staff.- To advance and communicate all event information to the appropriate departments and staff.- To gather accurate event security and guest services information, and ensure said information is used to properly execute all events.- To implement the Emergency Operations Awareness Program.- To maintain proper scheduling and supervision of contract services for all events.- To review and modify policies and procedures for Guest Services Operations.- To maintain ongoing relationships and communication with tenants and touring staff for a positive image.- To procure new venue policies for guest service staff, guest experience expectations, and essential duties for part-time staff.- To complete performance appraisals and hourly rate recommendations on all Guest Services Staff.- Create part-time staff rewards & benefits programs.- To implement all training programs for security and guest services.

Meridian, Id, Us

Supervise daily operations and activities of Consultant Support Representatives (CSRs)Ensure contact center performance goals are met including customer satisfaction, service quality, and productivityProvide direction, leadership, and mentorship for CSRs and Team LeadsMonitor team’s performance and work on improvementsEnsure that Consultant’s and customer’s issues are resolved completely and efficientlyAnalyze, report on, and resolve Consultant, customer, and operational issuesProvide recommendations for Consultant Support improvementsWork closely with Manager to determine and develop training needs for CSR trainingWork closely with WFM to monitor/manage call volumes/ticket volumes and e-mail queueEnsure that team performance is within established guidelinesManage staff by selecting, orientating, training, coaching, counseling, monitoring attendance, and developing personal growth opportunities for employeesWork with some oversight from CS Manager to supervise employees which includes: hires, terminations, demotions, performance appraisals, disciplinary actions, and other employee related functionsProvide escalation assistance as neededPlan and schedule CSR team building and motivation eventsInterpret and communicate policies, procedures, practices and safety rules to the team as neededPerform all other assigned tasks and requirements as needed

Philadelphia, Pennsylvania, Us

Guest Services & Security Manager is responsible for scheduling and all departmental activities pertaining to Guest Services, Police, parking, First Aid event staffing, and security at the Ford Idaho Center & Nampa Civic Center. Position is accountable for providing a safe and enjoyable arena environment for guests and staff and serves as on-site Manager for most events. Ensures that staff has appropriate knowledge and tools, through teaching and quality control, in order to attain service goals set by company and department.

Evaluate groups and individuals participating in large-scale events, perform threat assessments, and coordinate with security team to proactively mitigate and respond to problems.Conduct investigations and produce reports for each incident involving security staff.Run Security and manage safety of Taco Bell Arena exclusive event, Back Yard at the Bell.

Promoted to Senior Event Staff & Security Supervisor; lead 10 to 70 security personnel in performing crowd control and providing responses to various incidences at major concerts, sporting events, and other large venue eventsEvaluate groups and individuals participating in large-scale events, perform threat assessments, and coordinate with security team to proactively mitigate and respond to problemsConduct investigations and produce reports for each incident involving security staff

FFL Design was created to bring the same level of technological advancement to the online experience for manufacturers, retail store owners and the customer, as we see every day in the products we make, sell and use.FFL Design is also the exclusive distributor for SRM Arms revolutionary SRM 1216 Semi-Auto 16 round Shotgun. We also distribute for MILTAC industries, a leader in the AR15 industry. Completed the year with 262,000 dollars in revenue.

Management of staff including sales and installation. Train staff on new techniques or safety measures.Work with customers to complete projects to their liking and in a timely manner. Manage budgets.Maintained a service level that was above average.

Houston, Texas, Us

Boise, Idaho, Us

Inside Sales Representative covering the State of New Jersey.

Protected the Boise State Football team as part of the field security team for Boise State Football Games.Overlooked the new recruits that were visiting Boise State Football games with the mission of preventing others from communicating with them per NCAA regulations.

Dispatching 20 plus drivers across the United States hauling livestock.Developing and implementing GPS Tracking and streamlining messaging in a project management role.Certified in TQATrain drivers on use of GPS and reporting systems.

Houston, Texas, Us

Achieved a monthly quota ranging from 80,000 to 140,000 dollars per monthConstructed complete technological solutions for customers homes and businesses ranging from 700 to 5,000 dollars Obtained 2006 Customer experience reward.

Houston, Texas, Us

Cultivated business for Fenton's Office Solutions in the greater Boise area as their initial salesperson Produced over 100,000.00 dollars in revenue for the business's first year in Boise

El Segundo, Ca, Us

Problem solving customer effecting issues.Listen to customers needs and fulfill them.Multi task through multiple computer programs.Sell customers programming which best suites their needs.

Managed 3 delivery trucks and drivers to have product promptly delivered to thousands of customersAcquired and maintained large volume accounts that would bring hundreds of dollars a month in to the business

Marketed club to achieve needed attendance volume.Did all hiring and training within club including security, DJ''s and general staff.Did most purchasing within club.Closed the books at the end of the night.