Andy Bolland Email & Phone Number

Newcastle Upon Tyne, Gb

Newcastle-Upon-Tyne, England, United Kingdom

Leading consulting teams of more than 40 across the UK, USA, France, Germany, and Australia to deliver exceptional value across all Crownpeak products. Responsibilities include setting innovative strategies, driving outstanding results, and ensuring teams meet billable targets while resolving customer challenges. Focused on process improvement and strategy development to achieve organisational goals, and nurturing talent within the division. Act as a point of escalation for conflict resolution and maintain strong relationships with executive and senior project sponsors. Additionally, engage in pre-sales activities and contribute to product improvement.

Newcastle Upon Tyne, England, United Kingdom

Responsible for leading and growing a team of 25 Engineers, Consultants, and Project Managers across the UK, Europe, and Australia. Held full profit and loss responsibility to achieve revenue and utilization targets while overseeing daily operations of the Professional Services Team. Built strong relationships with customers, partners, and key internal stakeholders such as the Chief Technology Officer, Engineering Directors, and Customer Success leaders. Represented the Professional Services Team strategically as part of the Senior Leadership Team.

London Area, United Kingdom

Accountable for defining innovative strategies and achieving consistent results. Managed the day-to-day priorities and workload for a team of 15 Senior Consultants and Project Managers. Responsible for nurturing and growing talent within the Professional Services team, setting standards, and encouraging the right behaviors across the division. Collaborated with the Chief Customer Officer to create a professional services management structure, resulting in the promotion of three colleagues.

London, England, United Kingdom

Leading Programme Management for Attraqt solutions through balancing business needs versus technical constraints, anticipating and dealing with bottlenecks, ensuring appropriate and timely decision making. The key aspects of this role involved defining scopes of work, identifying dependencies, monitoring project effort and budgets, being able to identify and manage change, as well as building senior client relationships with our customers. Further responsibilities included leading the charge of continuous improvement to the businesses onboarding processes through regular evaluation sessions and mentoring a team of six direct reports.

London, United Kingdom

Responsible for meeting with Attraqt clients to gather and analyse their requirements and designing integration solutions and data architecture for onboarding to the platform or enhancements to their current integration. Managed and built strong lasting relationships with clients through providing best practices and product expertise to enable the client and their internal teams to maximize use of the platform's capabilities. Ensured implementation was integrated with essential data sources and user behaviour analytics. Continuously tested and refined the ranking cocktail using A/B testing and monitored performance metrics. Collected customer feedback and analysed search performance data to make ongoing adjustments to ranking factors.

London, United Kingdom

Accountable for the successful integrations of Attraqt software with client websites within the agreed timeline and budget using an agile methodology. Core tasks included: Planning projects from kick off through to go-live, requirements gathering, managing resource workload, coordinating tasks tickets via jira, managing risk, and providing status reports.

Sunderland, United Kingdom

Responsible for managing project delivery, planning and day to day activities such as providing direction to relevant team members, delegating tasks, running daily stand-ups, and managing risk with project teams. Moreover other responsibilities include reviewing and managing the overall timeline/cost of projects based on budget and resources as well as establishing and building relationships with client staff through effective communication with stakeholders.

Sunderland, United Kingdom

Accountable for identifying opportunities to streamline client’s business processes, defining key process required to achieve a business outcome and the guiding principles and logic behind those processes. Other responsibilities included ensuring best practice is incorporated into design and validating feasibility of business processes against cost/benefits.

Sunderland, United Kingdom

Initially recruited as a graduate trainee, this period has provided the opportunity to develop practical project management skills including, design documentation, work scheduling, coordinating resource and project leadership on a range of projects increasing in scale and complexity whilst gaining significant client facing exposure.

Master Of Science (Msc), Computer Science

Master Of Arts (Ma), Politics And International Relations

Activities and Societies: Vice President of the Sports Union Head Of Inter-Mural Football League Student Council Member

High School, Politics, History, Religious Studies