Andy Borja Email & Phone Number

Draper, Ut

•Develop and perform specialized quality control tasks to assure GMP compliance and product quality output.•Develop, write, and implement operating procedures for the manufacture of company products.•Monitor manufacturing and environmental processes to ensure manufactured products meet necessary quality standards.•Develop and maintain the company’s quality assurance system to ensure manufactured products meet necessary quality standards.•Develop, write, implement, and maintain product/part specifications.•Investigate and review quality processes to ensure compliance with Good Manufacturing Practice and quality system requirements.•Develop and conduct audits of internal quality systems to ensure compliance with company standards.•Conduct investigations and resolve product and process problems related to quality issues.•Create, develop, and maintain company quality assurance archives.•Schedule and conduct supplier and outsource lab audits.•Hire, train and development of staff.

Draper, Ut

•Effective time management implemented to meet personal and company goals.•Helped implement and trained on Good Manufacturing Practices (GMP).•Responsible to regulate and assure quality policies in place are being followed.•Responsible for Document Control and product specifications for each customer.•Other tasks include the use of the ERP system (Oracle) in duties related to the job.•Used problem-solving skills when resolving issues with customers and employees.•Familiar with other department’s responsibilities.•Involved in the hiring process.•Point of contact for the Quality Department.

Responsible for login in and checking out test samples.Store samples at the required temperature for any additional test required at a later time.Ensured the accuracy of the routing of samples via the track system and sorting to their specific lab according to the test required.Other tasks include the use of the ESP & Pathnet systems.

Responsible for the review and approval of business credit card applications based on credit scores.Other duties including helping out other departments, such as Fraud, Collections and Applications.Helped out with special projects assigned by the department manager.

Customer Service inbound.Neutral party verifier that helped ensured the proper change over of phone service between the customer and the phone company.Used 10 key and customer service skills.Helped out with special projects assigned by the department manager.

Customer ServiceEffective use of customer service skills.Help customers with various concerns on their Direct TV account, such as billing, payments, programming, etc.Helped out with special projects assigned by the department supervisor.Always willing to work overtime during the high call volume time.Cross trained in other departments.

Responsible for the management of 20+ employees. Other duties included daily production reports and the completion of any special project requested by the customer. Helped implement label control. Organized and categorized part numbers and locations for a more efficient and controlled way of locating a specific product label.Used problem-solving skills when resolving issues with employees.Familiar with the scanning system used for inventory control.

Served a mission for the Church of Jesus Christ of Latter Day Saints.Supervised and trained other volunteers.

Associate'S Degree

Diploma; Associates; Aa Degree, Liberal Arts; Management & Leadership Skills