Andy Bowyer Email & Phone Number

Tamworth, Gb

Accountable for developing our SoHo transformation roadmap that includes new product development (connectivity,Wifi, Voice mobile and FMC), Digitalisation, formulating our data strategy and integration into the businesses long term IT architecture. Management of SoHo Capex and Opex and realisation of benefits.

Birmingham, England, United Kingdom

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The role of the National Voice Lead is to consult and inform on all matters of change that the business proposes. Working with other National Voice leads I challenge the business rationale to ensure that we are doing the right thing by our people. I deliver honest constructive feedback to the business including the CEO, CPO and CFO along with the rest of the executive committee. I Chair and lead a group of multi channel divisional voice reps from across the sales organisation in partnership… Show more The role of the National Voice Lead is to consult and inform on all matters of change that the business proposes. Working with other National Voice leads I challenge the business rationale to ensure that we are doing the right thing by our people. I deliver honest constructive feedback to the business including the CEO, CPO and CFO along with the rest of the executive committee. I Chair and lead a group of multi channel divisional voice reps from across the sales organisation in partnership with the business lead (Executive Director Level) and People Business Partner, to ensure a consistent approach to organisation changes and deliver direct feedback to the business on all proposals in addition to providing suggestions on ways we can improve. Show less

London, United Kingdom

The role of Divisional Voice Representative is to inform and consult on all matters of change that can affect my division. I represent the views of my area of the business and act as a central point of communication between our people, the Voice forums and Virgin Media. I play a key role in the approach to organisational changes as a rep for collective consultation for example: changes to pay, conditions or roles and redundancy.

Birmingham, England, United Kingdom

Responsible for the planning and submission of the capital investment programme in the Fixed Sales and Small Office division of Virgin MediaO2. Stood up the sales PMO from the ground up. Line manager of a team of 8 who provide project support and track benefits realisation to aid future decision making. Driving the Digital transformation of our offline channels and responsible for signing off all IA’s and requirements of change impacting the Fixed sales organisation. Change lead on all SoHo… Show more Responsible for the planning and submission of the capital investment programme in the Fixed Sales and Small Office division of Virgin MediaO2. Stood up the sales PMO from the ground up. Line manager of a team of 8 who provide project support and track benefits realisation to aid future decision making. Driving the Digital transformation of our offline channels and responsible for signing off all IA’s and requirements of change impacting the Fixed sales organisation. Change lead on all SoHo (B2B) transformation programs, including delivering the technical solution of the VM02 small business FMC launch. Show less

National

Accountable for the creation and maintenance of framework agreements with central IT for raising and escalating incidents that impact Virgin Media’s Consumer Sales systems. Accountable for ensuring all key stakeholders are communicated with effectively from frontline to Director level and to build in improvements to reduce the number of outages. Key stakeholder for IT for change programmes on behalf of Consumer Sales. Consumer Sales includes Retail, Telesales, Online and Direct Sales.

To create and support with the maintenance of end to end sales process documentation. Support with the implementation of new processes as part of the Multi Channel strategy, working with multiple stakeholders to ensure buy in from frontline. Work across the business to come up and implement new processes that lead to greater sales and lead conversion, identify additional opportunities for incremental growth and successfully deliver on those opportunities.

Home

Responsible for delivering key KPI’s across our strategic retail partner Dixons Carphone group. My job is to deliver the number through constant engagement and coaching within 106 store teams across the Midlands and through implementation of a contact strategy designed and implemented by myself. Delivered 150% uplift in territory performance within 3 months. Managed relationships with Divisional Directors, Regional Managers and General Managers across my area.

London, United Kingdom

To create and support with the maintenance of end to end sales process documentation. Support with the implementation of new processes as part of the Multi Channel strategy, working with multiple stakeholders to ensure buy in from frontline.

Uk

To manage the relationship between the merchandising and distribution team of key partners ASDA and ARGOS as well as 10 Distribution partners, including Elite Mobile and Data Select. Responsible for sales and despatch forecasting of mobile handsets and sims for the indirect distribution channel of Virgin Media.

North

I am responsible for Constructing a support plan with the management team(s) which ensures that all sales targets and KPIs locally, and regionally, are met and exceeded and that each store plan supports all local and regional objectives with regard to conversionEnsure that each store plan is owned by the Store Managers, delivered by the Sales Team Leaders and is communicated and understood across the store teams, identifying goals, targets, KPIs and timescalesMaintain in-depth product… Show more I am responsible for Constructing a support plan with the management team(s) which ensures that all sales targets and KPIs locally, and regionally, are met and exceeded and that each store plan supports all local and regional objectives with regard to conversionEnsure that each store plan is owned by the Store Managers, delivered by the Sales Team Leaders and is communicated and understood across the store teams, identifying goals, targets, KPIs and timescalesMaintain in-depth product knowledge to coach others, ensuring effective sales execution to meet all defined requirements and sales performance targets including Mystery Shop KPIsPeopleShape, share and steer best practice across the retail estate, leading by example through continuous coaching excellence and encouragement at every opportunity, ensuring that all customer interactions are delivered within the Voice of the Brand framework and continually demonstrating the highest quality `in the moment coaching skillsPromote a passion for delivering legendary customer service through customer engagement, demonstration, understanding, advocacy and promotion, creating store environments which bring products to life, develops a culture of trust and places the customer at the forefront of every store action and interactionConstruct and continually develop the strongest working relationships with the Sales Experience Manager, Regional Manager and store management teams where mutual trust, support and encouragement become the bed-rock of success Show less

Coventry/Solihull

I control everything in my store, from recruiting a crack team of customer-focused sales executives, to coming up with the promotional strategies that will send my figures into the stratosphere. Keeping a keen eye on local business opportunities, competitor activity and local trading patterns, I use my expertise to give my team the advantage. As well as making the store look impeccable at all times I get involved in regional projects with wider business responsibilities.I'm a… Show more I control everything in my store, from recruiting a crack team of customer-focused sales executives, to coming up with the promotional strategies that will send my figures into the stratosphere. Keeping a keen eye on local business opportunities, competitor activity and local trading patterns, I use my expertise to give my team the advantage. As well as making the store look impeccable at all times I get involved in regional projects with wider business responsibilities.I'm a forward-thinking, inspirational leader, who leads by example. Open to change and with a hunger for success, I always go the extra mile to achieve and exceed targets. I bring a relentless focus on creating great customer experiences, treating people with respect and empathy. Manage a total of 6 heads who report directly to me. Show less

Coventry, United Kingdom

Day to day, I'm on the shop floor making sure that my sales team is not only hitting its targets but exceeding them. I do it by coaching and mentoring my people, leading by example and motivating them to achieve ever-greater levels of success. That means maximizing all sales and up-sell opportunities and making sure that every customer interaction follows our VOB framework. And, as well as supporting the Store Manager’s strategic aims for the store, I deputise for them in their absence as… Show more Day to day, I'm on the shop floor making sure that my sales team is not only hitting its targets but exceeding them. I do it by coaching and mentoring my people, leading by example and motivating them to achieve ever-greater levels of success. That means maximizing all sales and up-sell opportunities and making sure that every customer interaction follows our VOB framework. And, as well as supporting the Store Manager’s strategic aims for the store, I deputise for them in their absence as required and am a direct report for 5 team members. Show less

Elected by the National Voice Forum to represent Virgin Media UK, my role is to represent our employees along with representatives from the 10 other European subsidiaries at the European Works Council.