Andy Boyd Email & Phone Number

Andy Boyd is a Technical Field Engineer V Team Lead at CDS, a Hewlett Packard Enterprise company.

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  Technical Field Engineer V Team Lead

  Cds, A Hewlett Packard Enterprise Company

  Aug 2008 - Present

  Role & Accountabilities• Server Break Fix Engineer Multivendor Hp/Sun/Oracle/Ibm/Dell• Project Lead• Regional Team Lead• Break Fix Engineer for Clydesdale Yorkshire Bank/ Scottish Power adhering to service level agreements, with additional ad-hoc support on installations and projects• Support Chivas with Desktop support skills Windows 10/11 providing level 2/3 support as and when the team need me to come in and help• Responsible for leading service on site in Glasgow including all aspects of work scheduling, stock maintenance, project management of various high level projects• Escalations to the client Service Delivery Manager following client protocols • Repairing hardware faults (Servers), completing equipment install, supporting network equipment installations, branch upgrades• Projects have included deployment of new devices to multiple remote sites, windows 10 deployment to over 150 remote locations, dealing with ad hoc branch work scoping and completing as required, dealing with site moves implemented system for asset tracking and sign off for quality control during moves• Team lead responsibilities for 15+ team daily duties including resourcing, quotes for work, managing requests for out of scope work and covering for Service Delivery Manager for lengthy periods as and when required.