Andy Bridges Email & Phone Number

Detroit, Mi, Us

Leader of customer care support for automotive dealers, sales team & consumer escalationsChampioned/implemented new Ally growth/revenue support initiativesImproved dealer satisfaction and service level performanceCreated / implemented several business process efficiency / cost-cutting initiativesImproved employee engagementRestructured servicing platforms, leveraging onshore & offshore balance - resulting in improved service at lower cost

Detroit, Mi, Us

Leader of high risk collection and administrative siteRisk mitigation associated with 60+ delinquency (prime and commercial paper)Leading all administrative support, related to the entire collections value stream (including SCRA, extensions and customer complaints)Compliance leader and audit relations for entire collections value stream

Detroit, Mi, Us

Leader of operations and compliance activity for non-default remarketing activityLeader of arbitration process for SmartAuctionTransformed dealer and auction vehicle inspection processAchieved significant LEAN process improvements

Detroit, Mi, Us

Leader of 4 locations (400 + FTE employees) responsible for U.S. deficiency recovery, bankruptcy and administration processes.Directed vendor collection activity (skip repo, offshore, collection agency & attorney) Sold $700 Million in bad debt Leader for compliance and audit initiatives

Leader of deficiency collection siteResponsible for vendor collection activity (skip repo, offshore, collection agency & attorney)Established and tested new compliance controls, resulting in satisfactory audit ratingsRestructured individual Asset Recover facilities into one footprint allowing for efficiency and cost savings

Coordinated efficiency projects for the Asset Recovery GroupManaged technical support team, to ensure completion of timelines and efficienciesDeveloped a training program for collections and employee motivation

Analyzed financial statements at high-risk automotive dealerships for the purpose of granting, increasing and/or eliminating credit linesConsulted automotive dealerships for improved profitability and efficienciesMentored commercial lending analysts and administratorsPrepared and organized automotive dealership wholesale inventory audits

Supported GMAC offices with procedural guidance Tested and supported GMAC software applicationsAssisted in the development of GMAC training of software applications

Supervised collection and administrative employeesAchieved and maintained low automotive receivable delinquencyMentored employees for efficiency improvements

Analyzed financial statements at low risk automotive dealerships for the purpose of granting, increasing and/or eliminating credit linesConsulted automotive dealerships for improved profitability and efficienciesPrepared and enforced security agreements for automotive dealerships

Analyzed credit, and purchased receivables from automotive dealershipsAnalyzed risk and dealership financial reserves Built strong business relationships with dealerships, for the purpose of increasing purchase volume