Andy Britton possesses expertise in business process improvement, crm, management, process improvement, operations management and 27 more skills. Colleagues describe him as "Andy remains today the most influential leader I have had the pleasure of working for. When Andy arrived at Businesss Objects as head of the European Support Centre (ESC) in 1999, the team was still in its infancy though growing steadily. Andy transformed the organisation from around 30 directionless individuals that were loosely grouped together to a highly successful support organisation of more than 100 staff, supporting customers in 7 languages. Andy recognised and nurtured talent, putting in place a structured, but fun environment, where people were given the chance to excel. The staff that joined during Andy’s time became the mainstay of the ESC for many years, but their most significant development took place under Andy’s leadership. Andy recognised the importance of solid business relationships and transformed the way the ESC was perceived internally and externally by meeting with key customers and contacts throughout the EMEA region and later globally. Andy successfully opened new support centres in the USA (Atlanta) and was instrumental in developing the support footprint in APAC (Singapore and Sydney). Andy’s qualities are dynamic leadership, understanding the bigger picture, adding value to all areas of the business and being approachable. He builds relationships, makes his business units successful and creates a great team spirit along the way." and "Andy is a consummate professional. Andy has an amazing ability to successfully oversee all aspects of operations while ensuring customer’s needs are kept at the forefront. Andy is great in-front of customers, globally. Andy has the unique ability to listen to a customer's needs and transform those needs into real operational enhancements that benefit both businesses."