Andy Broomhead Email & Phone Number

Sheffield, Gb

Uk

Head of Volunteering for Diabetes UK, responsible for UK wide volunteer strategy across all organisational directorates

London, United Kingdom

Analysing internal processes to understand where opportunities to enhance the experience that supporters of the charity have.Working with teams across all directorates to document processes, understand performance metrics and identify opportunities for improvement. Making recommendations to senior management team on both quick wins and longer strategic benefits to the charity.Mapping out the existing and aspirational journies for all supporters, whether they are volunteers, fundraisers, campaigners, or people looking to use the support services and information the charity provides

Catch 22 Consulting was founded in 2008, with the aim of providing a leading business analysis and consulting service to UK industry.We provide competitive, high quality analysis with a wide range of tools and techniques to ensure your project is delivered successfully.With a background working for the UK's leading financial services companies, Catch 22 Consulting can provide the experience you need to make your current project a success.Catch 22 Consulting also provide web design solutions tailored to local businesses who are looking to establish an internet presence.

Sheffield, United Kingdom

Chair of the voluntary group, Diabetes UK, Sheffield. A fundraising, awareness and support group for people affected by diabetes in the Sheffield area.Winner - Local Group & Community Award (Northern & Yorkshire area) 2016 (as Sheffield Group)Winner - Supporting Others Award (Northern & Yorkshire area) 2016 (individual award)Winner - Margaret Hunter Award for outstanding contribution as a volunteer (Northern & Yorkshire area) 2016 (individual award)

Working as a senior business analyst on the implementation of the Mortgage Credit Directive. I've turned FCA documents into requirements, having understood the business and compliance issues, then worked through to implementation of the directive into the business

Leeds

Working as a senior Business Analyst at Barclays on a number of Mortgage projects, both regulatory and non-regulatory.I've worked with a number of stakeholders across multiple locations to deliver a series of workstreams under several programmes.I was the operational Business Analyst for the launch of the government backed NewBuy mortgage scheme and helped deliver the product to market on time, despite a number of significant challenges.I have worked with external suppliers to deliver a rolling monthly customer mailing project aimed at reducing the bank's credit risk exposure by over £1bn.My work also involves writing requirements for new business processes and system deliveries. I am currently working on a number of workstreams aimed at improving processes and controls in line with FSA industry-wide recommendations.I've produced high level and detailed business requirements on a number of projects as well as delivering Operational Design documents to ensure project implementations have transitioned smoothly into a Business As Usual environment

Working as a senior business analyst on the Lloyds Target Operating Model (TOM) for the Lloyds TSB and HBOS bank integration.Due to the fast paced nature of the programme, it has been crucial that I can work on my own initiative and I have quickly become familiar with the retail banking environment I have been responsible for investigating and reviewing current and target processes for a number of Critical Business Processes to ensure that the integration of Lloyds TSB and Halifax Bank of Scotland will be successful.I have worked with stakeholders across all banking channels (branch, telephony, digital and operations) to produce process analysis, highlighting key risks and issues with key processes and escalating these as appropriate.I am also responsible for smaller projects within the team, providing assurance on key Division-wide programmes such as systems roll-out and data migration and archiving.I have worked within a small team of analysts providing process analysis for the bank’s Critical Business Process Framework, liaising with stakeholders to re-map processes to ensure they are fit for purpose as well as the identification and escalation of issues to the Retail Banking Design Committee. Due to my technical background, I have taken on responsibility to attend division-wide senior stakeholder meetings for the bank’s “problem processes”, providing detailed process analysis and documentation. My systems experience also meant I was asked to investigate and review the plans for the payments system integration project – something no other member of the team was able to do.My knowledge and understanding of the bank's processes has led me to become a key point of contact within the organisation and I have been identified as a Subject Matter Expert for the live trials and dress rehearsals in the run up to bank integration.

Senior Business Analyst on a single tier Enterprise audit and remediation system. I was the data owner for more than 50% of input into the remediation system and keep accurate logs of updates and changes to important data. I was in charge of co-ordinating system releases with an external third party software provider and liaise with them on a daily basis to ensure releases are done on plan.My other roles on this project to date have included:• a detailed knowledge of the current system architecture and business processes for a Wrap proposition • working closely with subject matter experts conducting “Day In the Life Of” studies in the business to define requirements• taking responsibility for a small team, ensuring that they were completing assignments within the project’s tight timescales• being senior contact for the project’s offshore partner in India who were employed to do data rekeying over a 5 month period• writing detailed rekeying policies designed to handle exceptions in the offshore keying process and ensuring these were signed off, stored and recorded for audit purposes• giving numerous presentations at director level to show updates against progress• acting as a central point of contact for technical and business queries for both the project and the wider business• taking sole responsibility for ensuring the project’s main data input files were accurate. This meant confirming that approximately £1bn of received monies was correctly attributed to the correct client and product• working with the software supplier to identify bugs and provide detailed information on how to fix any runtime issues that occur• coordinated and documented an extensive output validation process that is in operation across three sites in the UK, ensuring that training was documented and delivered to approximately 100 staff• designing bespoke validation database and ensuring that senior staff across all sites were regularly briefed on progress

Worked on an operational recovery programme for the Lifetime Wrap (online portfolio administration platform) proposition during which time I became a certified Six Sigma Blackbelt delivering a project with annualised benefits of £350k.This role involved managing a number of workstreams within the business, identifying process inefficiencies and quality issues, implementing workarounds and IT changes to improve operational efficiency and providing checkpoint reports to the Recovery programme. Key achievements include:• improvement of processing accuracy in a number of business areas (from 50% to 95%+ in some cases)• improvement of end to end processing time for all new business cases to 9 days from 20• process re-engineering to reduce complexity by 90%.I lead a number of IT improvement projects where opportunities have been identified from process analysis, being both the business lead and the key contact for the third party IT supplier. This involved:• gathering business requirements and designing functional specifications• organising both Business Acceptance Testing and User Acceptance Testing for the organisation on a number of IT releases• maintaining Risks and Issues logs• writing test scripts• developing accompanying training materials and leading post implementation review meetings and maintaining Lessons Learned log• representing the business on site meetings to third party suppliers

As an accredited Lean Specialist and Six Sigma Greenbelt I delivered on 5 main process improvement projects in this role with annualised benefits in excess of £650k. These projects have included• Streamlining the Independent Financial Adviser (IFA) E-commerce process to reduce outstanding backlogs of 500+ cases to zero and processing time from 17 days to 1 day • Redesigning the Rescinded Permissions process to ensure full compliance with FSA regulations and prevented commission leakage• Building a compliant process for handling returned “Gone Away” correspondence from scratch• Delivering a programme of commission improvement projects across three sites in the UK, working in York, Sheffield and Norwich. The programme included training operational staff as process owners and then facilitating workshops with the business to identify areas of significant commission leakage Another of my key roles was mapping all processes (including Customer Journeys) and building training materials for these processes within the Agency & Commission area. This also included building an online process repository for the department to use as a reference bank. I also played a key role in driving forward the Customer Life Cycle documentation which highlights all past, present and future change work across the department.

Msc, Economics

Bsc (Hons), Economics